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- Tasks: Manage third-party claims and provide excellent customer service in a dynamic environment.
- Company: Join MPL Claims, a tech-led company focused on innovative claims management solutions.
- Benefits: Enjoy extra annual leave, wellbeing perks, and professional development opportunities.
- Why this job: Make a real difference in the claims process while developing your skills.
- Qualifications: Experience in motor claims and strong communication skills are preferred.
- Other info: Full-time role with a supportive team and great career growth potential.
The predicted salary is between 24000 - 33600 £ per year.
We’re looking for a Third Party Claims Adjuster to join our fast-paced, high-performing team. In this role, you’ll focus on third-party intervention contacting claimants to offer our services and managing the claims process from start to finish. If you enjoy working in a dynamic environment where no two days are the same, this role is for you.
Key Responsibilities
- Contact third-party claimants via phone and email to explain and offer relevant services.
- Work to convert third-party claimants into using our intervention services.
- Use our bespoke claims management system to log information and manage claims efficiently.
- Collaborate with external partners (insurers, brokers, repairers, and vehicle suppliers) to ensure claims are processed smoothly.
- Monitor and manage service level agreements (SLAs) and key performance indicators (KPIs).
- Review invoices from authorised partners for accuracy and input them into the system for approval.
What We’re Looking For
- Previous experience in motor claims is desirable.
- Experience with high volume inbound & outbound calls.
- A passion for delivering excellent customer service.
- Strong multitasking skills and attention to detail.
- Confident communicator with professional written and verbal communication skills.
- Comfortable using Microsoft Office and learning bespoke systems.
What we offer:
- Additional annual leave with service, plus additional paid day leave for your birthday.
- Wellbeing package including free PT sessions, private medical insurance & health cash back plan.
- Professional qualifications along with continual professional development.
- Free parking, pension, full time hours of 35 hours a week.
About MPL Claims Management: At MPL Claims, we’re passionate about making the claims process smoother, smarter, and more customer friendly. Founded in 2018 and now part of the ERGO Group, we act as an in-house third-party administrator (TPA), managing a variety of claims, Motor, Property, and Liability for both internal and external clients. We’re a tech-led business that designs and builds our own claims management solutions from the ground up. Our innovative platform helps us deliver a modern, seamless experience for customers while maintaining efficiency and cost-effectiveness for our partners.
Location: Colchester, CO1 1TG
Hours: Full time (35 hours a week), Permanent, shift pattern including 1 in 4 weekend day & 1-2 bank holidays
Salary: Up to £24,000.00 per annum
Locations
Third Party Claims Handler in Colchester, Essex employer: MPL Claims Management
Contact Detail:
MPL Claims Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Third Party Claims Handler in Colchester, Essex
✨Tip Number 1
Get to know the company inside out! Research MPL Claims Management and understand their values, services, and culture. This will help you tailor your approach when you reach out to them.
✨Tip Number 2
Practice your phone skills! Since you'll be contacting claimants, make sure you're comfortable speaking on the phone. Role-play with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at MPL Claims.
We think you need these skills to ace Third Party Claims Handler in Colchester, Essex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Third Party Claims Handler role. Highlight any relevant experience in motor claims and customer service, as this will show us you’re a great fit for our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills align with what we’re looking for. Keep it professional but let your personality come through.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your strong verbal and written skills. Clear, concise language will impress us and demonstrate your ability to communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at MPL Claims Management
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of third-party claims and motor claims processes. Familiarise yourself with common terminology and procedures so you can speak confidently about your experience and how it relates to the role.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with claimants and external partners, practice articulating your thoughts clearly. Prepare examples of how you've successfully communicated in previous roles, especially in high-pressure situations.
✨Demonstrate Your Multitasking Abilities
Be ready to discuss how you manage multiple tasks simultaneously. Think of specific instances where you juggled calls, emails, and claims processing without dropping the ball. This will show that you can thrive in a fast-paced environment.
✨Familiarise Yourself with Technology
Since the job requires using a bespoke claims management system, highlight any experience you have with similar software. If you’re not familiar with it, express your eagerness to learn and adapt quickly to new technologies.
