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For Companies At a Glance
- Tasks: Manage motor claims and deliver top-notch service while handling complex cases.
- Company: Join a dynamic team in the insurance industry focused on customer satisfaction.
- Benefits: Enjoy extra annual leave, wellbeing perks, and professional development opportunities.
- Why this job: Make a real difference by helping clients navigate their claims with expertise.
- Qualifications: Experience in motor claims handling and strong analytical skills are essential.
- Other info: Full-time role with a supportive environment and great career growth potential.
The predicted salary is between 24000 - 32000 £ per year.
We’re looking for a skilled and detail-oriented Technical Claims Handler to join our growing Motor claims team. You’ll play a key role in supporting us through the handling of your own portfolio of claims across third-party property damage, credit hire, personal injury and client-specific processes. This is an excellent opportunity for someone with motor claims experience who is passionate about delivering a first-class service while handling complex, technical claims.
What You'll Be Doing
- Manage a dedicated caseload of motor claims, including technical referrals and escalations.
- Communicate professionally with customers, insurers, suppliers, and partners via phone, email, and written correspondence.
- Analyse, assess, and interpret information relevant to each claim to drive fair and accurate outcomes.
- Stay up to date with relevant legislation and industry best practices.
- Set and maintain appropriate financial reserves throughout the claim’s lifecycle.
- Support with coaching and training of team members when required.
- Leverage cutting-edge claims management systems to streamline processing time and reduce overall claim costs.
- Build and maintain strong client relationships through consistent, high-quality service.
What We're Looking For
- Previous experience in motor claims handling is essential.
- Exposure to repair, credit hire, and total loss cases.
- Strong analytical and problem-solving skills with great attention to detail.
- Excellent verbal and written communication skills.
- A customer-first mindset and a genuine passion for delivering outstanding service.
- Positive, proactive attitude with the ability to adapt and work well under pressure.
- Experience dealing with complaints.
What we offer:
- Additional annual leave with service, plus additional paid day leave for your birthday.
- Wellbeing package including free PT sessions, private medical insurance & health cash back plan.
- Professional qualifications along with continual professional development.
- Free parking, pension, full time hours of 35 hours a week.
Location: Colchester, CO1 1TG
Hours: Full time (35 hours a week), Permanent, (Monday-Friday 9am-5pm)
Salary: up to £32,000 DOE
Locations
Technical Claims Handler - Motor in Colchester, Essex employer: MPL Claims Management
Contact Detail:
MPL Claims Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Claims Handler - Motor in Colchester, Essex
✨Tip Number 1
Network like a pro! Reach out to your connections in the motor claims industry and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Make sure you can discuss complex claims confidently and showcase your problem-solving skills. Practice common interview questions related to motor claims handling to stand out.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, send a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Apply through our website! We’ve got a streamlined application process that makes it easy for you to showcase your skills and experience. Plus, it helps us get to know you better right from the start!
We think you need these skills to ace Technical Claims Handler - Motor in Colchester, Essex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your motor claims experience and any relevant skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Technical Claims Handler role and how you can contribute to our team. Keep it professional but let your personality show through.
Be Clear and Concise: When filling out your application, clarity is key. We appreciate straightforward answers that get to the point. Avoid jargon unless it’s relevant to the role – we want to understand your experience without any confusion!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at MPL Claims Management
✨Know Your Claims Inside Out
Make sure you brush up on your motor claims knowledge before the interview. Familiarise yourself with common scenarios like third-party property damage and credit hire cases. Being able to discuss specific examples from your experience will show that you’re not just knowledgeable but also passionate about the role.
✨Communicate Like a Pro
Since the job involves a lot of communication, practice articulating your thoughts clearly and professionally. Whether it’s over the phone or in writing, being able to convey complex information simply is key. Consider doing mock interviews with a friend to refine your communication skills.
✨Show Off Your Analytical Skills
Prepare to demonstrate your analytical and problem-solving abilities during the interview. Think of instances where you’ve had to assess and interpret information to drive outcomes. Be ready to explain your thought process and how you arrived at your decisions.
✨Emphasise Customer Service
This role is all about delivering outstanding service, so be sure to highlight your customer-first mindset. Share examples of how you’ve gone above and beyond for clients in the past, especially when dealing with complaints or complex situations. This will show that you’re a great fit for their team.
