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For Companies At a Glance
- Tasks: Manage motor claims and deliver top-notch service while handling complex cases.
- Company: Join a dynamic team in a leading insurance company focused on customer satisfaction.
- Benefits: Enjoy extra annual leave, wellbeing perks, and professional development opportunities.
- Why this job: Make a real difference by helping clients navigate their claims with expertise.
- Qualifications: Experience in motor claims handling and strong analytical skills are essential.
- Other info: Full-time role with a supportive environment and great career growth potential.
We are looking for a skilled and detail-oriented Technical Claims Handler to join our growing Motor claims team. You will play a key role in supporting us through the handling of your own portfolio of claims across third-party property damage, credit hire, personal injury and client-specific processes. This is an excellent opportunity for someone with motor claims experience who is passionate about delivering a first-class service while handling complex, technical claims.
What You'll Be Doing:
- Manage a dedicated caseload of motor claims, including technical referrals and escalations.
- Communicate professionally with customers, insurers, suppliers, and partners via phone, email, and written correspondence.
- Analyse, assess, and interpret information relevant to each claim to drive fair and accurate outcomes.
- Stay up to date with relevant legislation and industry best practices.
- Set and maintain appropriate financial reserves throughout the claims lifecycle.
- Support with coaching and training of team members when required.
- Leverage cutting-edge claims management systems to streamline processing time and reduce overall claim costs.
- Build and maintain strong client relationships through consistent, high-quality service.
What We're Looking For:
- Previous experience in motor claims handling is essential.
- Exposure to repair, credit hire, and total loss cases.
- Strong analytical and problem-solving skills with great attention to detail.
- Excellent verbal and written communication skills.
- A customer-first mindset and a genuine passion for delivering outstanding service.
- Positive, proactive attitude with the ability to adapt and work well under pressure.
- Experience dealing with complaints.
What we offer:
- Additional annual leave with service, plus additional paid day leave for your birthday.
- Wellbeing package including free PT sessions, private medical insurance & health cash back plan.
- Professional qualifications along with continual professional development.
- Free parking, pension, full time hours of 35 hours a week.
Location: Colchester, CO1 1TG
Hours: Full time (35 hours a week), Permanent, (Monday-Friday 9am-5pm)
Salary: up to £32,000 DOE
Technical Claims Handler - Motor in Colchester employer: MPL Claims Management Ltd
Contact Detail:
MPL Claims Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Claims Handler - Motor in Colchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work in motor claims. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your technical knowledge. Make sure you can discuss complex claims confidently and show off your problem-solving skills. We want to see that customer-first mindset in action!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values. Check out our website for openings at StudySmarter, where we value a positive attitude and a passion for service just as much as experience.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind. It shows your enthusiasm for the role and gives you another chance to highlight why you’re the perfect fit for the team.
We think you need these skills to ace Technical Claims Handler - Motor in Colchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Claims Handler role. Highlight your motor claims experience and any specific skills that match the job description. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering outstanding service in motor claims. Share examples of how you've handled complex claims and built strong client relationships.
Show Off Your Communication Skills: Since you'll be communicating with customers, insurers, and partners, it's crucial to demonstrate your excellent verbal and written communication skills. Make sure your application is clear, concise, and free of errors – we love attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at MPL Claims Management Ltd
✨Know Your Claims Inside Out
Make sure you brush up on your motor claims knowledge before the interview. Familiarise yourself with common scenarios like third-party property damage and credit hire cases. Being able to discuss these confidently will show that you're ready to handle a dedicated caseload.
✨Show Off Your Communication Skills
Since you'll be communicating with customers, insurers, and partners, practice articulating your thoughts clearly. Consider role-playing with a friend to simulate phone calls or emails. This will help you convey professionalism and clarity during the actual interview.
✨Demonstrate Your Analytical Prowess
Prepare to discuss how you've analysed and assessed claims in the past. Bring examples of how your attention to detail led to fair outcomes. This will highlight your problem-solving skills and show that you can handle complex claims effectively.
✨Emphasise Your Customer-First Mindset
Be ready to share stories that showcase your passion for delivering outstanding service. Think about times when you went above and beyond for a client or resolved a complaint successfully. This will resonate well with the interviewers looking for a customer-first attitude.
