Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Contact claimants and manage the claims process from start to finish.
- Company: Join MPL Claims, a tech-led company transforming the claims experience.
- Benefits: Enjoy extra annual leave, wellbeing perks, and professional development opportunities.
- Why this job: Be part of a dynamic team where every day brings new challenges.
- Qualifications: Experience in motor claims and excellent customer service skills are preferred.
- Other info: Full-time role with a supportive environment and career growth potential.
The predicted salary is between 24000 - 33600 £ per year.
We are looking for a Third Party Claims Adjuster to join our fast-paced, high-performing team. In this role, you will focus on third-party intervention, contacting claimants to offer our services and managing the claims process from start to finish. If you enjoy working in a dynamic environment where no two days are the same, this role is for you.
Key Responsibilities
- Contact third-party claimants via phone and email to explain and offer relevant services.
- Work to convert third-party claimants into using our intervention services.
- Use our bespoke claims management system to log information and manage claims efficiently.
- Collaborate with external partners (insurers, brokers, repairers, and vehicle suppliers) to ensure claims are processed smoothly.
- Monitor and manage service level agreements (SLAs) and key performance indicators (KPIs).
- Review invoices from authorised partners for accuracy and input them into the system for approval.
What We Are Looking For
- Previous experience in motor claims is desirable.
- Experience with high volume inbound & outbound calls.
- A passion for delivering excellent customer service.
- Strong multitasking skills and attention to detail.
- Confident communicator with professional written and verbal communication skills.
- Comfortable using Microsoft Office and learning bespoke systems.
What We Offer
- Additional annual leave with service, plus additional paid day leave for your birthday.
- Wellbeing package including free PT sessions, private medical insurance & health cash back plan.
- Professional qualifications along with continual professional development.
- Free parking, pension, full time hours of 35 hours a week.
About MPL Claims Management
At MPL Claims, we are passionate about making the claims process smoother, smarter, and more customer friendly. Founded in 2018 and now part of the ERGO Group, we act as an in-house third-party administrator (TPA), managing a variety of claims, Motor, Property, and Liability for both internal and external clients. We are a tech-led business that designs and builds our own claims management solutions from the ground up. Our innovative platform helps us deliver a modern, seamless experience for customers while maintaining efficiency and cost-effectiveness for our partners.
Location: Colchester, CO1 1TG
Hours: Full time (35 hours a week), Permanent, shift pattern including 1 in 4 weekend day & 1-2 bank holidays
Salary: Up to £24,000.00 per annum
Third Party Claims Handler in Chelmsford employer: MPL Claims Management Ltd
Contact Detail:
MPL Claims Management Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Third Party Claims Handler in Chelmsford
✨Tip Number 1
Get to know the company inside out! Research MPL Claims Management and understand their values, services, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be making a lot of calls to claimants, it’s crucial to sound confident and professional. Role-play with a friend or family member to get comfortable with explaining services and handling questions.
✨Tip Number 3
Show off your multitasking abilities! During interviews, share examples of how you've juggled multiple tasks in previous roles. This will demonstrate that you can handle the fast-paced environment at MPL Claims.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the innovative approach MPL Claims takes in the claims process.
We think you need these skills to ace Third Party Claims Handler in Chelmsford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Third Party Claims Handler role. Highlight any relevant experience in motor claims and customer service, as this will show us you're a great fit for our dynamic team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about claims handling and how your skills align with our needs. Keep it professional but let your personality come through!
Showcase Your Communication Skills: Since you'll be contacting claimants regularly, it's crucial to demonstrate your strong written and verbal communication skills. Make sure your application reflects your ability to communicate clearly and confidently.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at MPL Claims Management Ltd
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of third-party claims and the specific processes involved. Familiarise yourself with common terms and scenarios in motor claims, as this will help you speak confidently about your experience and how you can contribute to the team.
✨Show Off Your Communication Skills
Since this role involves a lot of interaction with claimants and external partners, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations or when dealing with difficult customers.
✨Demonstrate Your Multitasking Abilities
Think of instances where you've successfully managed multiple tasks at once. Be ready to discuss how you prioritise your workload and ensure that all claims are processed efficiently, as this is crucial for meeting SLAs and KPIs in this role.
✨Be Ready to Discuss Technology
Familiarise yourself with Microsoft Office and any claims management systems you've used before. If you have experience with bespoke systems, highlight that too! Showing that you're tech-savvy will reassure them that you can adapt quickly to their innovative platform.
