Technical Claims Handler - Motor in Chelmsford

Were looking for a skilled and detail-oriented Technical Claims Handler to join our growing Motor claims team. Youll play a key role in supporting us through the handling of your own portfolio of claims across third-party property damage, credit hire, personal injury and client-specific processes.

This is an excellent opportunity for someone with motor claims experience who is passionate about delivering a first-class service while handling complex, technical claims.

What You'll Be Doing

Manage a dedicated caseload of motor claims, including technical referrals and escalations.
Communicate professionally with customers, insurers, suppliers, and partners via phone, email, and written correspondence.
Analyse, assess, and interpret information relevant to each claim to drive fair and accurate outcomes.
Stay up to date with relevant legislation and industry best practices.
Set and maintain appropriate financial reserves throughout the claims lifecycle.
Support with coaching and training of team members when required.
Leverage cutting-edge claims management systems to streamline processing time and reduce overall claim costs.
Build and maintain strong client relationships through consistent, high-quality service.

What We're Looking For

Previous experience in motor claims handling is essential
Exposure to repair, credit hire, and total loss cases.
Strong analytical and problem-solving skills with great attention to detail.
Excellent verbal and written communication skills.
A customer-first mindset and a genuine passion for delivering outstanding service.
Positive, proactive attitude with the ability to adapt and work well under pressure.
Experience dealing with complaints.

What we offer:

Additional annual leave with service, plus additional paid day leave for your birthday.
Wellbeing packaged including free PT sessions, private medical insurance & health cash back plan.
Professional qualifications along with continual professional development.
Free parking, pension, full time hours of 35 hours a week.

Location: Colchester, CO1 1TG
Hours: Full time (35 hours a week), Permanent, (Monday-Friday 9am-5pm)
Salary: up to £32,000 DOE

You may have experience of the following: Motor Claims Handler, Complex Claims Handler, Technical Motor Claims Specialist, Third Party Claims Handler, Credit Hire Claims Handler, Personal Injury Claims Handler, Claims Negotiator, Claims Advisor, Insurance Claims Executive, Claims Technician, Litigation Claims Handler, Total Loss Claims Specialist.

REF-226 222

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