At a Glance
- Tasks: Investigate and manage major loss claims while building strong client relationships.
- Company: Established UK loss adjusting firm with a nationwide team of professionals.
- Benefits: Competitive salary, bonus, vehicle allowance, and opportunities for professional development.
- Other info: Flexible role with travel across the UK and excellent career growth potential.
- Why this job: Make a real impact by resolving complex claims and helping clients navigate challenges.
- Qualifications: Experience in major loss adjusting and strong communication skills are essential.
The predicted salary is between 70000 - 95000 € per year.
Salary: £70,000 - £95,000 (DOE) + Bonus + Vehicle Allowance (£7,500)
Location: National Coverage
Working Hours: 9am to 5pm, Mon-Fri
About the Organisation
A long‑established UK loss adjusting operation providing specialist claims solutions across commercial, domestic, marine, and motor sectors. The business handles a wide range of standard and non‑standard claims and employs a nationwide team of around 400 professionals. It also operates within a wider international group delivering claims management services across more than 30 territories. The organisation is supported by an in‑house building repair network and provides specialist adjusting services in entertainment, events, and advertising.
The Person
- Ability to work on own initiative
- Strong attention to detail with the ability to analyse and resolve complex issues
- Excellent customer service and communication skills with a positive attitude
- Able to co‑ordinate multiple actions concurrently
- Able to work to set targets
- Flexible approach with willingness to travel throughout the UK as required
Responsibilities
- Investigate and manage commercial major and complex loss claims, including site visits
- Build rapport and develop a detailed understanding of the operations impacting each claim
- Ensure clear understanding of policy cover with the insured, broker, and insurer
- Identify and verify information to set accurate reserves and justify them to insurers
- Negotiate appropriate claim outcomes within policy terms
- Assess issues and provide pragmatic solutions to complex claims
- Prepare detailed reports covering policy analysis, quantum (including business interruption), recovery, and recommended actions
- Instruct, monitor, and manage claim‑related experts such as lawyers, forensic specialists, surveyors, and mitigation teams
- Establish and maintain communication plans with all stakeholders
- Calculate and approve interim payments where appropriate and prepare interim reports
- Calculate and agree fully evidenced claim settlements and prepare comprehensive final reports
- Maintain continual professional development in technical and legal areas relevant to major and complex loss
- Ensure compliance with regulatory requirements and escalate any concerns appropriately
Skills and Experience (E = Essential, D = Desirable)
- Significant experience in major and complex loss adjusting (E)
- Strong client relationship‑building skills (E)
- Excellent communication skills (E)
Education and Qualifications (E = Essential, D = Desirable)
- ACILA, ACII, or other relevant professional qualification or equivalent experience (D)
If this is an opportunity you are interested in, please apply with an up to date CV.
Major & Complex Loss Adjuster in West Malling employer: MPJ Recruitment
As a Major & Complex Loss Adjuster with our long-established UK loss adjusting operation, you will join a dynamic team of around 400 professionals dedicated to delivering specialist claims solutions across various sectors. Our supportive work culture fosters professional growth and offers competitive benefits, including a generous salary, bonus structure, and vehicle allowance, all while providing the opportunity to travel nationally and engage with diverse clients. We prioritise employee development and maintain a commitment to excellence, making us an exceptional employer for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Major & Complex Loss Adjuster in West Malling
✨Tip Number 1
Network like a pro! Reach out to industry contacts, attend events, and join relevant online groups. The more people you know, the better your chances of landing that Major & Complex Loss Adjuster role.
✨Tip Number 2
Prepare for interviews by researching the company and its claims solutions. Be ready to discuss how your experience aligns with their needs, especially in managing complex loss claims. Show them you’re the perfect fit!
✨Tip Number 3
Practice your communication skills! As a Major & Complex Loss Adjuster, you'll need to explain complex issues clearly. Role-play with a friend or use video calls to refine your pitch and build confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Major & Complex Loss Adjuster in West Malling
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Major & Complex Loss Adjuster role. Highlight your relevant experience and skills that match the job description, especially your ability to manage complex claims and build client relationships.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that demonstrate your problem-solving skills and attention to detail, as these are key for this position.
Showcase Your Communication Skills:Since excellent communication is crucial for this role, make sure your application reflects this. Use clear and concise language, and don’t hesitate to share examples of how you've effectively communicated with clients or stakeholders in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at MPJ Recruitment
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of major and complex loss claims. Be ready to discuss specific cases you've handled, focusing on your analytical skills and how you resolved complex issues. This will show that you can bring valuable experience to the table.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member, focusing on how you build rapport and explain complex concepts in simple terms.
✨Demonstrate Your Problem-Solving Ability
Prepare examples of how you've navigated challenging situations in past roles. Highlight your ability to assess issues and provide pragmatic solutions, as this is crucial for managing claims effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Be Ready to Discuss Compliance and Regulations
Familiarise yourself with the regulatory requirements relevant to major and complex loss adjusting. Be prepared to discuss how you ensure compliance in your work and any concerns you've escalated in the past. This will demonstrate your commitment to maintaining high professional standards.
