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- Tasks: Support customers through positive conversations and manage various communication channels.
- Company: Family-run Enforcement and Debt Recovery Agency with a strong reputation.
- Benefits: Hybrid working, 25 days leave, training, and mental health support.
- Why this job: Make a real difference by helping customers regain financial stability.
- Qualifications: Strong communication skills and a solution-focused mindset.
- Other info: Enjoy a supportive work culture with regular social events.
The predicted salary is between 24570 - 24570 £ per year.
Monday - Friday, Full-Time, 37.5 Hours - Hybrid working scheme available.
Salary - £24,570
Stone, Stafford
MPJ Recruitment is proud to represent our client, a well-established and family-run Enforcement and Debt Recovery Agency operating across England and Wales. Founded in 1993, the organisation delivers a comprehensive range of services, including the recovery of unpaid invoices and commercial rent arrears, local taxation enforcement, and High Court enforcement.
The Role
As a Contact Centre Agent, you will play a vital role in supporting customers through positive and solution-focused conversations. You will handle a variety of communication channels while ensuring compliance, professionalism, and a fair approach to debt resolution.
Key Responsibilities
- Manage inbound and outbound customer communications via telephone, live chat, and email
- Negotiate and agree affordable and sustainable repayment arrangements
- Follow client instructions and adhere strictly to regulatory and compliance requirements
- Provide tailored, empathetic solutions to help customers resolve outstanding debts
- Collaborate with colleagues to share best practice and continuously improve outcomes
- Maintain accurate and up-to-date customer records across internal systems
- Contribute positively to helping customers regain and maintain financial stability
Benefits
- Hybrid working model (three days in the office and two days working from home following probation)
- 25 days annual leave plus bank holidays
- Comprehensive two-week induction and training programme
- Flexible shift patterns to support work-life balance
- Mandatory office closure between Christmas and New Year
- Company pension scheme
- Company sick pay scheme
- Mental health champions and well-being initiatives
- Free onsite parking
- Regular social events and casual dress days
Interested in finding out more? Click Apply to submit your application.
Contact Centre Agent in Stone employer: MPJ Recruitment
Contact Detail:
MPJ Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Agent in Stone
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your communication skills. As a Contact Centre Agent, you'll be chatting with customers all day. Role-play with a friend or family member to get comfortable with handling different scenarios.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you’ve helped someone resolve an issue. This will demonstrate your ability to provide tailored solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Contact Centre Agent in Stone
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Contact Centre Agent role. Highlight any previous customer service experience and your ability to handle various communication channels.
Craft a Compelling Cover Letter: Use your cover letter to showcase your personality and explain why you’re the perfect fit for our team. Mention your passion for helping customers and how you can contribute to positive debt resolution.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, demonstrate your communication skills in your application. Use clear and concise language, and don’t shy away from showing empathy and understanding.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at MPJ Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, services, and the role they play in debt recovery. This will not only help you answer questions more effectively but also show your genuine interest in the position.
✨Practice Active Listening
As a Contact Centre Agent, communication is key. During the interview, practice active listening by nodding and responding appropriately to the interviewer’s questions. This demonstrates your ability to engage in positive conversations, which is crucial for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and empathy. Think of examples from your past experiences where you successfully resolved conflicts or helped someone in a difficult situation. This will showcase your ability to provide tailored solutions.
✨Showcase Your Team Spirit
Collaboration is important in this role. Be ready to discuss how you’ve worked with colleagues in the past to improve outcomes. Highlighting your teamwork skills will demonstrate that you can contribute positively to the company culture.
