At a Glance
- Tasks: Support customers in resolving debts through phone, email, and live chat.
- Company: Award-winning, family-run business with a supportive culture.
- Benefits: OTE circa £37,000, hybrid working, 25 days holiday, and ongoing training.
- Other info: Join a close-knit team with clear progression opportunities and regular social events.
- Why this job: Make a real impact while earning great commission in a rewarding environment.
- Qualifications: 1 year of experience in collections or customer service, strong negotiation skills.
The predicted salary is between 33300 - 40000 £ per year.
Join a growing, award‑winning business. We're working with a well-established, family-run business based in Stone, known for its supportive culture, strong training, and genuine career progression. With a reputation for helping people get back on track financially, this is a role where you can make a real impact - while earning great commission.
The Role
- As a Collections Agent, you'll be speaking with customers via phone, email, and live chat to support them in resolving outstanding debts.
- Every case is different, so you'll use your negotiation skills, empathy, and problem-solving ability to agree fair and realistic repayment solutions.
- This is a fast-paced but rewarding environment, where success is recognised and rewarded - and where you'll be part of a close-knit, high-performing team.
What you'll be doing
- Handling inbound & outbound customer conversations
- Agreeing affordable, tailored payment plans
- Negotiating to achieve positive outcomes
- Managing a varied caseload with attention to detail
- Working towards achievable targets with strong earning potential
What we're looking for
- At least 1 year's experience in collections, contact centre or customer service
- Confident communicator with strong negotiation skills
- Resilient, positive and target-driven mindset
- Ability to handle challenging conversations with empathy
- Team player with a proactive approach
Salary & Benefits
- OTE circa £37,000 (basic + uncapped commission)
- 25 days holiday + bank holidays
- Hybrid working (2 days from home after probation)
- Structured training and ongoing development
- Clear progression opportunities
- Free onsite parking & regular social events
Working Hours
- Monday to Friday on a rota between 8am - 8pm
- Occasional Saturdays (flexibility required)
Why apply?
- Join a company where 100% of agents recommend it as a great place to work
- Earn strong commission in a role where effort = reward
- Be part of a supportive culture that values development and progression
- Build a long-term career in financial services
Collections Agent in Stone employer: MPJ Recruitment
Join a well-established, family-run business in Stone that prioritises a supportive culture and offers strong training and genuine career progression. As a Collections Agent, you'll not only have the opportunity to make a real impact on customers' financial journeys but also enjoy competitive earnings with uncapped commission, a hybrid working model, and a close-knit team environment that celebrates success and fosters personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Collections Agent in Stone
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent achievements. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your negotiation skills! Since you'll be dealing with customers about debts, role-play some scenarios with a friend. This will help you feel more confident and prepared for those challenging conversations.
✨Tip Number 3
Show off your empathy during interviews. Share examples of how you've helped customers in tough situations before. This will highlight your ability to connect with people and find fair solutions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our supportive team at StudySmarter.
We think you need these skills to ace Collections Agent in Stone
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your negotiation skills and any relevant customer service experience to show us you're a great fit for the Collections Agent role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about helping people get back on track financially. Share specific examples of how you've successfully handled challenging conversations in the past, as this will resonate with our supportive culture.
Showcase Your Communication Skills:Since you'll be communicating with customers via phone, email, and live chat, make sure your written application is clear and professional. This is your chance to demonstrate your confident communication style right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates about the role. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at MPJ Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Collections Agent inside out. Familiarise yourself with common debt collection practices and be ready to discuss how your previous experience aligns with the job description. This shows that you're not just interested in the position but also prepared to hit the ground running.
✨Showcase Your Skills
During the interview, highlight your negotiation skills and ability to handle challenging conversations. Use specific examples from your past experiences where you've successfully resolved conflicts or helped customers find solutions. This will demonstrate your capability to thrive in a fast-paced environment.
✨Emphasise Empathy
As a Collections Agent, empathy is key. Be prepared to discuss how you approach difficult conversations with customers. Share instances where you've used your understanding and compassion to help someone in a tough financial situation. This will resonate well with the company's supportive culture.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, and career progression. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
