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For Companies At a Glance
- Tasks: Welcome customers, manage enquiries, and prepare repair estimates in a busy bodyshop.
- Company: Respected bodyshop in Westcliff-on-Sea with a strong reputation for quality.
- Benefits: Up to £40,000 salary, performance bonuses, 28 days holiday, and a supportive team culture.
- Other info: Enjoy a healthy work-life balance with no weekend shifts.
- Why this job: Join a friendly team where your customer service skills truly make a difference.
- Qualifications: Experience in a bodyshop, strong communication skills, and proficiency in PC systems.
The predicted salary is between 40000 - 40000 £ per year.
Are you passionate about delivering exceptional customer service in a busy automotive environment? Looking to join a business where your expertise is valued and your contribution truly makes a difference? MPJ Recruitment is proud to partner with a highly respected and long-established Bodyshop in Westcliff-on-Sea. Known for their attention to detail, and commitment to restoring vehicles to the highest standard, this is a team that takes real pride in what they do, and it shows in their outstanding reputation.
The Role
- Deliver a warm, professional welcome to every customer and visitor
- Create a clean, organised, and inviting reception environment
- Handle incoming calls, emails, and enquiries with efficiency and care
- Liaise confidently with customers, insurance companies, and workshop staff
- Prepare job cards, repair estimates, and invoices with accuracy
- Schedule inspections, estimates, and repair bookings
- Assess vehicle damage and produce detailed, accurate repair estimates
- Work confidently with industry systems such as Autoflow
About You
You’re someone who thrives on delivering excellent service and takes pride in getting the details right. You’ll bring:
- Recent experience working within a Bodyshop
- Strong knowledge of accident repair methods, vehicle valuations, and estimating
- Excellent communication and negotiation skills
- Strong organisational skills with the ability to manage multiple priorities
- Confidence using PC systems including Excel, Word, and Outlook
- A proactive, flexible, and customer‑first approach
What’s in It for You?
- Salary up to £40,000 (DOE)
- Performance‑based bonus to reward your impact
- 28 days holiday (including bank holidays)
- Company pension scheme
- Ongoing training and development opportunities
- A supportive, friendly team culture where you’ll feel valued
- No weekends – enjoy a healthy work‑life balance
If you're a confident, organised, and customer‑focused professional ready to take the next step in your career, this is your chance to join a business that genuinely appreciates your skills and contribution. Apply today and we'll be in touch!
Bodyshop Customer Advisor in Southend-on-Sea employer: MPJ Recruitment
Contact Detail:
MPJ Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bodyshop Customer Advisor in Southend-on-Sea
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach. When you walk in, show them you’re not just another candidate but someone who genuinely fits into their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering exceptional service, think of examples from your past experiences that showcase your ability to handle tough situations with grace.
✨Tip Number 3
Dress the part! First impressions matter, especially in a front-of-house role. Make sure you look professional and approachable when you arrive for your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Bodyshop Customer Advisor in Southend-on-Sea
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for delivering exceptional customer service! In your application, share specific examples of how you've gone above and beyond for customers in the past. This will help us understand your commitment to the role.
Tailor Your CV: Make sure your CV highlights your recent experience in a Bodyshop environment. We want to see your knowledge of accident repair methods and vehicle valuations, so don’t hold back on showcasing those skills!
Be Clear and Concise: When writing your cover letter, keep it straightforward and to the point. We appreciate clarity, so make sure you communicate your key strengths and how they align with what we’re looking for in a Bodyshop Customer Advisor.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at MPJ Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of accident repair methods and vehicle valuations. Being able to discuss these topics confidently will show that you're not just passionate about the role, but also well-informed.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you handled difficult situations or went the extra mile for a customer – this is what will set you apart!
✨Practice Your Communication
Since you'll be liaising with customers, insurance companies, and workshop staff, practice clear and concise communication. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts.
✨Be Organised and Proactive
Demonstrate your organisational skills by discussing how you manage multiple priorities. Bring up any tools or systems you’ve used in the past, like Autoflow, to show that you’re ready to hit the ground running.