Senior Personal Injury Claims Handler

Senior Personal Injury Claims Handler

£35,000 – £45,000 DOE

Monday-Friday (hybrid)

Northamptonshire

MPJ Recruitment are proud to be working with a leading and growing business who are looking to hire an experienced Senior Personal Injury Claims Handler to join their team.

As a Senior Personal Injury Claims Handler, you will take ownership of a diverse caseload of pre-litigated large loss and complex claims, including personal injury, credit hire, property, Employer Liability (EL), Public Liability (PL), and other third-party losses. You will be the go-to expert for advice, strategy, and tactics, ensuring the best possible outcomes for their clients.

Senior Personal Injury Claims Handler duties:

• Manage a portfolio of complex and large loss claims, ensuring adherence to claims handling procedures and service levels.
• Achieve efficient settlements through strategic liability and quantum arguments, coupled with negotiation.
• Act as a central referral point for technical issues, providing guidance and support to colleagues.
• Maintain accurate reserves, management information (MI), strict file management, and timely case reviews aligned with service level agreements (SLAs).
• Build relationships with clients, insurers, and panel solicitors, attending review meetings and contributing to the development of the team.
• Support the Defence Operations Manager and Claims Managers in driving improvement and delivering outstanding service.

Senior Personal Injury Claims Handler requirements:

• Confirmed experience in third-party claims handling within a legal, insurance, or claims management setting.
• Strong expertise in large loss personal injury claims exceeding £100k.
• Personal injury experience is essential.
• Familiarity with case law and Civil Procedure Rules (CPR).
• Eligible to work in the UK.

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