At a Glance
- Tasks: Manage customer claims and provide support from start to finish.
- Company: Join a leading insurance company with a friendly and ambitious team.
- Benefits: Competitive salary, pension, performance bonuses, and flexible benefits.
- Other info: Enjoy fully paid training, career development, and extra holiday perks.
- Why this job: Kickstart your career in insurance while helping customers every day.
- Qualifications: 12 months of customer service experience; insurance knowledge is a plus.
The predicted salary is between 20800 - 31200 £ per year.
MPJ Recruitment are currently working with a leading insurance company who are looking for Customer Service Claims Handlers to join their team, helping their customers and brokers in the UK. You'll be joining a business who are friendly, ambitious and are committed to developing talent and supporting your progression.
Customer Service Claims Handler Responsibilities:
- Manage a varied portfolio of domestic property claims from first notification to final settlement.
- Handle initial calls and correspondence, confirming whether the policyholder has valid grounds to claim.
- Identify and refer any suspicious underwriting or potentially fraudulent claims.
- Collect accurate details and documents needed to progress each claim.
- Validate and negotiate settlements within your authorised limits.
- Maintain effective diary management and prioritise your caseload.
- Provide clear updates, progress information, and coordination throughout the claim.
- Assess policy cover, benefits.
What We’re Looking For:
- At least 12 months experience in a customer service/telephony based environment.
- Awareness of current UK insurance trends and market impacts (Not essential).
- A driven and motivated individual who is now looking to make a career within insurance/claims.
Salary Benefits:
- Competitive salary.
- Enhanced contributory pension.
- Performance related bonus.
- Flexible benefits.
- Fully paid training and development provided.
- Funding of Industry related qualification.
- Extra Seasonal time leave.
- On-site Parking.
- Voluntary benefits schemes.
- Birthday holiday.
In the first instance please apply to this advert by forwarding your CV to MPJ Recruitment Ltd, where one of our consultants will be in contact. However, preference will be given to those who match the criteria and experience. Interested in knowing more? Click Apply.
Customer Service Claims Handler in Royton employer: MPJ Recruitment
Join a leading insurance company in Bolton as a Customer Service Claims Handler, where you'll be part of a friendly and ambitious team dedicated to your professional growth. With competitive salaries, enhanced pension contributions, and fully funded training opportunities, this role offers a supportive work culture that prioritises employee development and well-being. Enjoy unique benefits such as birthday holidays and seasonal leave, making it an excellent place for those seeking a rewarding career in the insurance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Claims Handler in Royton
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry and let them know you're on the hunt for a Customer Service Claims Handler role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for claims handler roles and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Show off your skills! When you get the chance to meet potential employers, bring along examples of your past work or achievements in customer service. This will help you stand out and demonstrate your capability to handle claims efficiently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re all about supporting your career progression, so make sure you take advantage of the resources we offer.
We think you need these skills to ace Customer Service Claims Handler in Royton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Customer Service Claims Handler role. Highlight any relevant customer service experience and showcase your ability to manage claims effectively.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working in insurance and how your background makes you a great fit for the team. Keep it friendly and professional!
Showcase Your Communication Skills:As a Claims Handler, clear communication is key. In your application, demonstrate your ability to convey information clearly and concisely. This could be through examples of past experiences where you’ve successfully managed customer interactions.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at MPJ Recruitment
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of the claims process, especially in domestic property claims. Familiarise yourself with common scenarios and how to handle them, as this will show your potential employer that you're ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples from your past experience where you've excelled in customer service. Think about times when you resolved issues or went above and beyond for a customer. This will demonstrate your ability to manage claims effectively and keep clients happy.
✨Understand the Insurance Landscape
While not essential, having a grasp of current UK insurance trends can set you apart. Do some research on recent changes in the industry and be ready to discuss how they might impact claims handling. It shows you're proactive and genuinely interested in the field.
✨Practice Your Communication Skills
As a Claims Handler, clear communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable discussing your experience and answering questions confidently.
