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- Tasks: Support motor insurance claims processing and ensure top-notch customer service.
- Company: Rapidly growing business in Central Manchester with a vibrant office culture.
- Benefits: 25 days holiday, birthday off, gym discounts, and team-building events.
- Other info: Office-based role with opportunities for personal and professional growth.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and attention to detail required.
The predicted salary is between 25771 - 25771 £ per year.
Monday-Friday 9am-5pm (2 Saturdays p/m paid additionally) £25,771 + Saturday work paid on top Manchester (office based)
MPJ Recruitment are currently recruiting for a Motor Claims Administrator to join a rapidly growing business based in our clients Central Manchester office. The Motor Claims Administrator is responsible for supporting the end-to-end processing of motor insurance claims, ensuring timely, accurate, and customer-focused service. This role plays a key part in the administration and coordination of claims, helping to maintain compliance, maximise conversion, and deliver high levels of customer satisfaction.
Responsibilities:
- Liaise with internal stakeholders and external panel members to ensure conversion opportunities are maximised.
- Accurately input and maintain claims data in internal systems.
- Monitor and update the progress of claims, ensuring all claims are progressed in accordance with internal processes.
- Challenge panel members where claims have not effectively been dealt with.
- Provide regular updates to stakeholders regarding the status of claims.
- Work collaboratively with panel members to resolve issues to ensure the smooth running of the file.
- Maintain up-to-date knowledge of motor insurance products, legal procedures, and claims regulations.
- Ensure claims are handled within agreed service level agreements (SLAs) and key performance indicators (KPIs).
- Provide administrative support to the claims team, including correspondence, reporting, and data entry.
- Provide reporting on panel performance to internal stakeholders as set out.
- Work closely with FNOL Management team to support team members following identified coaching needs when required to do so.
- Identify and feedback gaps and potential risks to the team.
- Ensures compliance with regulatory guidelines and procedures to provide high quality service and outstanding customer care.
- Any other duties required as part of the role.
Benefits:
- 25 days holiday and bank holidays worked on rotation - if worked day back in lieu
- Additional day off for your birthday
- Day off on your child's first ever day at school
- Company pension
- Access to discounts for gym membership, shopping, holidays and national retailers
- Dress down Fridays
- Regular team building activities and social events
Motor Claims Administrator employer: MPJ Recruitment
Contact Detail:
MPJ Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Motor Claims Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to motor claims. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your knowledge of motor insurance products and regulations during interviews. This will demonstrate your commitment to the role and help you stand out as a candidate who’s ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team. Plus, we love seeing familiar names pop up!
We think you need these skills to ace Motor Claims Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Motor Claims Administrator role. Highlight relevant experience in processing claims and customer service, as this will show us you understand what we're looking for.
Showcase Your Skills: In your cover letter, don’t just list your skills—show us how you've used them in past roles. We want to see examples of how you've handled claims or worked with stakeholders to resolve issues.
Be Clear and Concise: When filling out your application, keep it clear and concise. We appreciate straightforward communication, so make sure your points are easy to read and get straight to the point.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at MPJ Recruitment
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of motor insurance products and claims regulations. Being able to discuss these confidently will show that you're serious about the role and understand the industry.
✨Showcase Your Customer Service Skills
Since this role is all about providing a customer-focused service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during the interview.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like dealing with difficult panel members or ensuring compliance with SLAs. Practise your responses so you can demonstrate your problem-solving skills effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture or team dynamics. This shows your interest in the role and helps you gauge if it's the right fit for you.