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- Tasks: Lead and manage complex claims, ensuring fair and compliant outcomes.
- Company: Dynamic insurance company focused on innovation and service excellence.
- Benefits: Structured training, career progression, hybrid working, and wellness support.
- Why this job: Make a real impact in claims management while mentoring a talented team.
- Qualifications: Experience in leading teams and managing technical claims required.
- Other info: Enjoy a collaborative culture with regular social events and a smart casual dress code.
The predicted salary is between 36000 - 60000 £ per year.
Location: Mossley, Oldham
Hours: Monday - Friday, 09:00am - 17:00pm (Full Time)
Are you a natural problem-solver who thrives on tackling complex challenges and leading others to deliver exceptional results? We are looking for a Senior Property Claims Handler to drive service excellence, innovation, and continuous improvement across our diverse insurance products. In this pivotal role, you'll be the go-to expert for technical and complex claims, ensuring every decision is accurate, fair, and compliant with industry standards. You'll also mentor our talented Operational Claims Team, fostering a culture of learning, collaboration, and high performance.
Responsibilities- Lead the management of technical and complex claims from notification through to settlement, ensuring swift, fair, and compliant outcomes.
- Act as the subject matter expert, providing technical guidance to both the Operations Team and senior leadership.
- Use your practical drainage and technical knowledge to interpret site data, images, and reports to determine policy liability.
- Oversee quantum decisions and negotiations, ensuring accuracy and alignment with policy terms.
- Deliver training, coaching, and quality audits to uplift technical expertise and maintain exceptional service standards.
- Collaborate closely with contractors and stakeholders to resolve technical challenges and maintain KPI performance.
- Ensure all decisions and processes meet legislative and industry best practices (e.g., WRc, S24/S59 notices, HSE).
- Prepare professional, evidence-based reports for insurer submission.
- Continuously identify opportunities for process improvement and innovation within the claims journey.
- Support client audits, producing clear insights and recommendations.
- Proven experience in leading teams and managing complex, technical claims.
- Strong understanding of drainage systems, construction, and policy liability principles.
- Exceptional attention to detail with a proactive, solutions-focused mindset.
- Ability to interpret complex technical information and communicate it clearly to a range of stakeholders.
- A collaborative leader who thrives in a fast-paced, evolving environment.
- Academy Training - grow your skills with structured development opportunities.
- Clear career progression and ongoing professional support.
- Annual salary review + performance-based bonus scheme.
- Smart casual dress code and regular social events.
- Hybrid working model (office + home flexibility).
- Company pension & on-site parking.
- Employee wellness initiatives and well-being support.
If you're passionate about delivering technical excellence and shaping the future of claims management, Click Apply now.
Technical & Complex Claims Leader in Mossley employer: MPJ Recruitment
Contact Detail:
MPJ Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical & Complex Claims Leader in Mossley
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to technical claims. We suggest role-playing with a friend or using online resources to boost your confidence and polish your responses.
✨Tip Number 3
Showcase your expertise! Bring examples of your past work or case studies to interviews. We want to see how you’ve tackled complex challenges and delivered results in your previous roles.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Technical & Complex Claims Leader in Mossley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Technical & Complex Claims Leader. Highlight your experience with complex claims and any leadership roles you've had. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've tackled complex challenges in the past and how you can bring that expertise to our team.
Showcase Your Problem-Solving Skills: Since we’re all about tackling complex challenges, make sure to highlight your problem-solving abilities in your application. Give us examples of how you've led teams through tough situations and achieved great results.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at MPJ Recruitment
✨Know Your Technical Stuff
Make sure you brush up on your knowledge of drainage systems, construction, and policy liability principles. Be ready to discuss how you've tackled complex claims in the past and how your technical expertise can benefit the team.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and mentoring others. Think about specific situations where you’ve fostered collaboration and high performance, as this role requires a strong leader who can inspire and uplift their team.
✨Be Ready for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview that test your problem-solving abilities. Practice articulating your thought process clearly, demonstrating how you would approach complex challenges and ensure compliance with industry standards.
✨Highlight Continuous Improvement Mindset
Discuss any past experiences where you identified opportunities for process improvement. Show that you’re not just about maintaining standards but are also keen on innovating and enhancing the claims journey for better outcomes.
