Repair Claims Handler
Manchester City Centre | Office Based | Permanent
35 hours per week | Monday-Friday
£26,000 + Excellent Benefits
Are you looking to build your career within motor insurance, claims, accident management or vehicle repairs?
MPJ Recruitment are currently working with a well-established and growing repair management business in Manchester, who are looking for a Repair Claims Handler to join their team.
This is a great opportunity for someone who enjoys working in a busy environment, managing multiple cases and communicating with a range of suppliers and stakeholders to make sure repairs are progressing smoothly.
The Role
As a Repair Claims & Supply Coordinator, you'll be responsible for managing the repair journey and making sure each claim continues to progress within the required timescales.
Your day-to-day responsibilities will include:
- Managing a caseload of vehicle repair claims from instruction through to completion.
- Working closely with repair networks, engineers, recovery providers and salvage partners.
- Chasing outstanding actions and ensuring any delays are dealt with promptly.
- Monitoring claims and identifying potential issues before they become a problem.
- Maintaining accurate records across internal systems.
- Communicating regularly with suppliers and other key stakeholders.
- Building positive working relationships with repair partners.
- Ensuring claims are handled in line with agreed SLAs, targets and compliance requirements.
- Managing a busy workload while maintaining accuracy and a high level of service.
About You
We're looking for someone who is organised, proactive and confident communicating with people at all levels.
Ideally, you'll have:
- Previous experience within motor insurance, claims, accident management, vehicle repairs or a similar environment.
- Strong communication and relationship-building skills.
- Excellent organisation and attention to detail.
- The ability to manage a number of cases and priorities at the same time.
- Good IT, administration and Excel skills.
- A proactive approach to resolving issues and preventing delays.
- The ability to work towards targets, SLAs and deadlines.
- A customer-focused approach with the confidence to deal with suppliers and stakeholders professionally.
Benefits
Alongside a £26,000 salary, you'll receive a strong benefits package including:
- 25 days' annual leave + bank holidays
- Day in lieu when a bank holiday is worked
- Your birthday off
- Paid day off for your child's first day at school
- Company pension
- Discounts on gyms, shopping and holidays
- Dress Down Fridays
- Regular team socials and events
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Repair Claims Handler in Manchester employer: MPJ Recruitment
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