At a Glance
- Tasks: Be the first point of contact for customers reporting motor claims and manage them efficiently.
- Company: Leading motor claims management company in Manchester City Centre.
- Benefits: Competitive salary, monthly bonuses, and 33 days' holiday.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Experience in motor claims or sales, with strong communication skills.
The predicted salary is between 28750 - 28750 £ per year.
Claims Handler
Manchester City Centre (Office-based)
£28,750 + monthly bonus - OTE circa £45k
Flexible Monday-Sunday (rota basis)
Contract: Permanent
MPJ Recruitment are proud to be working with a leading motor claims management company based in Manchester City Centre. The business delivers end-to-end claims handling services for insurers, brokers and private motorists, with a strong focus on efficiency and customer experience.
The Role
As an FNOL Claims Handler, you will be the first point of contact for customers reporting motor claims. You'll manage claims efficiently while identifying opportunities to promote repair and related services, supporting both customer outcomes and business performance.
Key Responsibilities
- Handle First Notification of Loss (FNOL) calls from customers and partners
- Convert inbound claims into repair and additional service opportunities
- Deliver a high-quality, customer-focused claims journey
- Provide clear updates and build trust with customers during stressful situations
- Meet individual and team KPIs, including conversion and revenue targets
- Ensure accuracy, compliance and adherence to FCA and GDPR standards
Skills & Experience
- Previous experience in motor claims or a sales-driven environment
- Strong communication, negotiation and influencing skills
- Commercial awareness with a results-focused mindset
- Ability to manage multiple cases in a fast-paced setting
- High attention to detail and a customer-centric approach
Desirable
- Experience within accident management
- Knowledge of credit hire, engineering or third-party capture
- Proven success in a target-driven or conversion-focused role
What's on Offer
33 days' holiday (including bank holidays)
FNOL Motor Claims Handler - Drive Revenue & Service in Manchester employer: MPJ Recruitment
Join a dynamic team at a leading motor claims management company in the heart of Manchester City Centre, where your contributions directly impact customer satisfaction and business success. With a strong emphasis on employee development, you will benefit from a supportive work culture that encourages growth and offers competitive remuneration, including a monthly bonus structure. Enjoy a flexible working schedule and generous holiday allowance, making this an excellent opportunity for those seeking a rewarding career in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land FNOL Motor Claims Handler - Drive Revenue & Service in Manchester
✨Tap into Campus Networks
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We think you need these skills to ace FNOL Motor Claims Handler - Drive Revenue & Service in Manchester
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to MPJ Recruitment.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on MPJ Recruitment's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at MPJ Recruitment
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with MPJ Recruitment.
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Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at MPJ Recruitment will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former MPJ Recruitment employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
