Credit Hire Claims Handler
Manchester City Centre (Office Based)
Monday to Friday: 08:30am - 17:00pm
Salary: £28,000 - £35,000 DOE
MPJ Recruitment are proud to be representing a growing and highly respected insurance organisation as they continue to expand their claims operation. This is an excellent opportunity for an experienced Credit Hire Claims Handler to join a supportive and forward‑thinking business that genuinely invests in the development of its people.
If you have experience managing Credit Hire claims and are looking for a role where you can take ownership of your own caseload whilst developing your technical expertise, this could be the ideal next step in your career.
The Role
As a Credit Hire Claims Handler, you will be responsible for managing a portfolio of Credit Hire claims from inception through to settlement.
You will work closely with claimants, solicitors, accident management companies, insurers and other stakeholders to achieve cost‑effective outcomes whilst maintaining excellent customer service standards.
Key Responsibilities
- Manage a caseload of Credit Hire claims through the full claims lifecycle.
- Review liability and assess indemnity positions on all claims.
- Investigate, negotiate and settle Credit Hire claims efficiently and proactively.
- Liaise with solicitors, insurers, brokers and accident management companies.
- Challenge hire periods, rates, need, impecuniosity and other areas of dispute where appropriate.
- Review supporting documentation and evidence to validate claims.
- Identify opportunities to mitigate claims costs and reduce overall indemnity spend.
- Handle complex and disputed cases, escalating where necessary.
- Maintain accurate records and ensure all claims are handled in line with company procedures and regulatory requirements.
- Identify and refer potentially fraudulent or suspicious claims.
- Deliver a professional and high‑quality service to all parties involved.
About You
- Previous experience handling Credit Hire claims is essential.
- Strong understanding of Credit Hire principles and claims processes.
- Experience dealing with liability disputes and settlement negotiations.
- Excellent communication and stakeholder management skills.
- Strong organisational skills with the ability to manage a busy caseload.
- Commercially minded with a proactive approach to cost control.
- Experience working within insurance, claims, legal or accident management environments would be advantageous.
Benefits
- 33 days holiday
- Fully paid training
- Salary reviews
- Company pension
- Excellent career progression opportunities
- Company social events
- Supportive and collaborative working environment
- Modern city centre offices
Credit Hire Claims Handler in Manchester employer: MPJ Recruitment
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