At a Glance
- Tasks: Support Loss Adjusters in managing diverse property claims and ensure efficient project delivery.
- Company: Established UK loss adjusting business with over 40 years of experience.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on customer service and career development.
- Why this job: Join a dynamic team and make a real difference in the claims process.
- Qualifications: Experience in handling property claims or strong transferable skills required.
The predicted salary is between 27000 - 32000 € per year.
Salary: £27,000 - £32,000 DOE
Hours: 9am to 5pm, Mon-Fri (Hybrid working)
Location: Manchester
About the Organisation
A well‑established UK loss adjusting business with over four decades of experience, providing specialist claims services across commercial, domestic, marine, and motor sectors. The organisation handles both standard and complex claims and employs a nationwide team of around 400 professionals. The business is supported by its own dedicated building repair network and offers specialist adjusting expertise in areas such as entertainment, events, and advertising.
The Role
We are seeking an experienced Claims Technician to work closely with Field Loss Adjusters in managing a broad range of domestic and commercial property claims, including high‑value cases exceeding £100k. You will coordinate with an approved repair network to appoint suppliers and ensure that agreed scopes of work are delivered efficiently and to the required standard.
Applicants with backgrounds in insurance, broking, or loss adjusting—particularly those with hands‑on claims handling or support experience—are encouraged to apply. We are looking for someone who consistently delivers excellent customer service, understands claims processes and policy coverage, and demonstrates strong organisational and time‑management skills.
What You'll Be Doing
- Supporting Loss Adjusters in the project management of claims
- Preparing and issuing detailed loss adjusting reports to insurers within agreed timescales
- Gathering supporting documentation such as pricing validation, fire/police/weather reports, and credit checks
- Appointing approved or non‑network suppliers and coordinating repair files and contractor activity
- Liaising with insurers and policyholders to obtain information required for effective claims management
- Producing written communication including reports, settlement letters, and repudiations
- Ensuring compliance with legal and regulatory requirements and escalating concerns where necessary
- Managing a small caseload during surge periods, including negotiating, settling, and repudiating claims within authority
- Upholding the organisation's code of conduct at all times
You Will Have / Be
- Previous experience handling property claims from cradle to grave, or strong transferable skills
- Accurate and confident report‑writing abilities
- Strong negotiation skills for claims settlement
- Good understanding of insurance principles and policy coverage
- A proactive approach to supporting internal and external clients with accuracy and professionalism
- Team‑focused and customer‑focused, ensuring information is shared appropriately and promptly
- Able to communicate effectively with policyholders, including in challenging situations
- Able to anticipate and resolve obstacles that may delay the claims process
- Flexible and proactive, particularly during surge events
- Comfortable working independently and as part of a team
- Strong communication, organisational, and confidentiality skills
- Capable of coordinating multiple tasks simultaneously
If this is an opportunity of interest, please apply with an up to date CV.
Claims Technician in Manchester employer: MPJ Recruitment
Join a well-established UK loss adjusting business in Manchester, where you will be part of a dedicated team of professionals committed to delivering exceptional claims services. With a strong focus on employee growth and a supportive work culture, we offer hybrid working arrangements and opportunities for career advancement within a dynamic environment. Our commitment to excellence ensures that you will thrive while managing diverse and complex claims, all backed by over four decades of industry expertise.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Technician in Manchester
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or attend local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to claims handling. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples of how you've successfully managed claims in the past. This will demonstrate your hands-on experience and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Claims Technician in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Technician role. Highlight your experience in handling property claims and any relevant skills that match the job description. We want to see how your background fits with what we do!
Show Off Your Report-Writing Skills:Since report writing is a big part of the job, include examples of your previous work or mention specific instances where your reports made a difference. We love seeing clear and concise communication!
Be Proactive in Your Cover Letter:In your cover letter, show us your proactive approach! Mention how you’ve tackled challenges in claims management before and how you can bring that same energy to our team. We appreciate candidates who think ahead!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at MPJ Recruitment
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of claims processes and policy coverage. Be ready to discuss specific examples from your past experience, especially those that highlight your ability to handle high-value cases or complex claims.
✨Show Off Your Report-Writing Skills
Since report writing is a key part of the role, prepare to showcase your writing abilities. Bring along samples of reports you've written in the past, or be ready to discuss how you approach creating detailed loss adjusting reports.
✨Demonstrate Your Negotiation Prowess
Negotiation skills are crucial for settling claims. Think of scenarios where you successfully negotiated outcomes, and be prepared to explain your strategies and the results. This will show your potential employer that you can handle challenging situations effectively.
✨Be Proactive and Team-Oriented
The role requires a proactive approach and teamwork. Share examples of how you've supported colleagues or clients in the past, especially during busy periods. Highlight your organisational skills and how you manage multiple tasks while maintaining excellent customer service.
