At a Glance
- Tasks: Investigate and manage major loss claims while building strong client relationships.
- Company: Established UK loss adjusting firm with a nationwide team of 400 professionals.
- Benefits: Competitive salary, bonus, vehicle allowance, and opportunities for professional development.
- Other info: Flexible role with travel across the UK and excellent career growth potential.
- Why this job: Make a real impact by resolving complex claims and helping clients navigate challenges.
- Qualifications: Experience in major loss adjusting and strong communication skills are essential.
The predicted salary is between 70000 - 95000 € per year.
A long‑established UK loss adjusting operation providing specialist claims solutions across commercial, domestic, marine, and motor sectors. The business handles a wide range of standard and non‑standard claims and employs a nationwide team of around 400 professionals. It also operates within a wider international group delivering claims management services across more than 30 territories. The organisation is supported by an in‑house building repair network and provides specialist adjusting services in entertainment, events, and advertising.
The Person
- Ability to work on own initiative
- Strong attention to detail with the ability to analyse and resolve complex issues
- Excellent customer service and communication skills with a positive attitude
- Able to co‑ordinate multiple actions concurrently
- Able to work to set targets
- Flexible approach with willingness to travel throughout the UK as required
Responsibilities
- Investigate and manage commercial major and complex loss claims, including site visits
- Build rapport and develop a detailed understanding of the operations impacting each claim
- Ensure clear understanding of policy cover with the insured, broker, and insurer
- Identify and verify information to set accurate reserves and justify them to insurers
- Negotiate appropriate claim outcomes within policy terms
- Assess issues and provide pragmatic solutions to complex claims
- Prepare detailed reports covering policy analysis, quantum (including business interruption), recovery, and recommended actions
- Instruct, monitor, and manage claim‑related experts such as lawyers, forensic specialists, surveyors, and mitigation teams
- Establish and maintain communication plans with all stakeholders
- Calculate and approve interim payments where appropriate and prepare interim reports
- Calculate and agree fully evidenced claim settlements and prepare comprehensive final reports
- Maintain continual professional development in technical and legal areas relevant to major and complex loss
- Ensure compliance with regulatory requirements and elevate any concerns appropriately
Skills and Experience
- Significant experience in major and complex loss adjusting (E)
- Strong client relationship‑building skills (E)
- Excellent communication skills (E)
Education and Qualifications
- ACILA, ACII, or other relevant professional qualification or equivalent experience (D)
Major & Complex Loss Adjuster employer: MPJ Recruitment
As a Major & Complex Loss Adjuster with our long-established UK loss adjusting operation, you will join a dynamic team of around 400 professionals dedicated to delivering specialist claims solutions across various sectors. Our supportive work culture fosters professional growth and development, offering competitive salaries, bonuses, and a vehicle allowance, all while providing the opportunity to work nationally and engage with diverse clients. With a commitment to excellence and a focus on employee well-being, we ensure that our team members thrive in a rewarding and meaningful environment.
StudySmarter Expert Advice🤫
We think this is how you could land Major & Complex Loss Adjuster
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can land you that Major & Complex Loss Adjuster role.
✨Tip Number 2
Prepare for those interviews by researching the company and its claims solutions. We want you to show off your knowledge about their operations and how you can contribute to their success. Confidence is key!
✨Tip Number 3
Practice your communication skills! As a Major & Complex Loss Adjuster, you'll need to explain complex issues clearly. We suggest doing mock interviews with friends or family to refine your approach and get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly shows your enthusiasm. Plus, it makes it easier for us to spot your application!
We think you need these skills to ace Major & Complex Loss Adjuster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Major & Complex Loss Adjuster role. Highlight your experience in managing complex claims and any relevant qualifications like ACILA or ACII. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past experiences that demonstrate your ability to handle major loss claims and build client relationships. We love a good story!
Show Off Your Attention to Detail:In this role, attention to detail is key. When writing your application, make sure to proofread for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at MPJ Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of major and complex loss adjusting. Familiarise yourself with the types of claims the organisation handles, especially in commercial and non-standard sectors. Being able to discuss specific cases or scenarios will show that you're not just a candidate, but someone who understands the industry.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare to demonstrate your ability to build rapport and convey complex information clearly. Think of examples from your past experiences where you successfully managed client relationships or resolved disputes, and be ready to share those stories.
✨Be Detail-Oriented
Attention to detail is crucial in loss adjusting. During the interview, highlight your analytical skills and how you've used them to resolve complex issues in previous roles. You might even want to bring along a sample report or case study to illustrate your thoroughness and approach to problem-solving.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your ability to handle multiple actions concurrently and negotiate outcomes. Practice articulating your thought process in these situations, focusing on how you would approach investigations, stakeholder communications, and decision-making under pressure.
