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For Companies At a Glance
- Tasks: Be the friendly face of our Bodyshop, ensuring top-notch customer service.
- Company: Join a reputable car Bodyshop known for quality repairs and exceptional service.
- Benefits: Earn up to £30,000 plus performance bonuses and enjoy 28 days holiday.
- Why this job: Thrive in a dynamic automotive environment while making customers smile.
- Qualifications: Customer service experience, strong communication skills, and a positive attitude.
- Other info: Great opportunity for career growth in the automotive industry.
The predicted salary is between 21600 - 30000 £ per year.
Monday - Friday | 8:00am - 6:00pm
Location: Essex
Salary: Up to £30,000 (DOE) + Performance Bonus
MPJ Recruitment are proud to be partnering with a well-established and highly reputable car Bodyshop in Essex. Known for delivering high-quality vehicle repairs and exceptional customer service, our client takes pride in restoring vehicles to pre-accident condition with precision, professionalism, and care.
We are now looking for a confident, organised, and customer-focused Front of House Bodyshop Advisor to be the welcoming face of the business. This is a fantastic opportunity for someone who enjoys delivering first-class service and thrives in a busy automotive environment.
The Role
As the first point of contact, you will play a key role in ensuring every customer receives a smooth and professional experience from start to finish.
Key Responsibilities
- Welcome customers and visitors in a friendly and professional manner
- Manage incoming calls, emails, and enquiries efficiently
- Schedule vehicle inspections, estimates, and repair bookings
- Liaise with customers, insurance companies, and the workshop team
- Prepare and issue job cards, estimates, and invoices
- Provide regular updates on repair progress and completion times
- Maintain accurate records and update internal management systems
- Ensure the reception and waiting area remain clean, tidy, and welcoming
- Support management with general administrative duties
What We're Looking For
- Previous front-of-house or customer service experience (automotive sector preferred)
- Strong communication and interpersonal skills
- Excellent organisational skills and attention to detail
- Confident using Microsoft Office (experience with body-shop systems advantageous)
- Ability to remain calm and professional in a fast-paced environment
- Positive, proactive attitude with strong team spirit
- Experience within automotive, insurance, or vehicle repair industries is highly desirable
What's in It for You?
- Competitive salary up to £30,000 (depending on experience)
- Cash performance bonus
- 28 days holiday
Front Of House Bodyshop Advisor in Leigh-on-Sea employer: MPJ Recruitment
Contact Detail:
MPJ Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Of House Bodyshop Advisor in Leigh-on-Sea
✨Tip Number 1
Get to know the company before your interview! Research their values, services, and recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making customers feel welcome, think of scenarios where you can demonstrate your ability to handle inquiries and complaints with a positive attitude.
✨Tip Number 3
Dress the part! First impressions matter, especially in a front-of-house role. Make sure you look professional and approachable when you walk through the door for your interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Front Of House Bodyshop Advisor in Leigh-on-Sea
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer service, especially in the automotive sector. We want to see how you’ve made customers feel valued and satisfied in your past roles.
Be Organised and Detail-Oriented: Since this role requires excellent organisational skills, give examples of how you've managed multiple tasks or projects efficiently. We love seeing candidates who can juggle responsibilities while keeping everything on track!
Communicate Clearly: Strong communication is key for us! Use clear and concise language in your application. Show us that you can convey information effectively, just like you would with customers at the front desk.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at MPJ Recruitment
✨Know Your Stuff
Make sure you brush up on the basics of the automotive industry and customer service. Familiarise yourself with common bodyshop terms and processes, as well as the specific services offered by the company. This will show that you're genuinely interested and prepared.
✨Showcase Your People Skills
As a Front of House Bodyshop Advisor, you'll be the face of the business. Practice your communication skills and think of examples where you've provided excellent customer service. Be ready to discuss how you handle difficult situations or complaints with a positive attitude.
✨Organisational Skills Matter
Since the role involves managing multiple tasks, demonstrate your organisational skills during the interview. You could mention tools or methods you use to stay organised, like scheduling software or prioritising tasks. This will reassure them that you can handle the busy environment.
✨Ask Smart Questions
Prepare some thoughtful questions about the company culture, team dynamics, or specific challenges they face in the bodyshop. This not only shows your interest but also helps you gauge if the company is the right fit for you. Plus, it makes for a more engaging conversation!
