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- Tasks: Support customers through the claims process with technical expertise and exceptional service.
- Company: Fast-growing organisation focused on your development and career progression.
- Benefits: Competitive salary, pension scheme, free parking, and comprehensive training.
- Why this job: Join a supportive team and make a real difference in customers' lives.
- Qualifications: Confident problem-solver with strong customer service skills.
- Other info: Casual dress code and clear career progression opportunities.
The predicted salary is between 28000 - 34000 £ per year.
Technical Claims Advisor
Monday - Friday 9:00am - 5:30pm (1 in 3 Saturdays 9am - 1pm)
£32,000-£34,000 (DOE)
Are you a confident problem-solver who thrives on supporting customers during critical moments? Would you like to join a fast-growing organisation that is committed to investing in your development and long-term career progression? If so, this could be an excellent opportunity for you.
We are seeking a Technical Claims Advisor to join our expanding team. In this role, you will combine technical expertise with exceptional customer service, guiding customers through the claims process to ensure fair, accurate, and timely outcomes. You will play a key role in delivering high service standards while working in line with regulatory and company guidelines.
Key Responsibilities- Providing accurate and consistent claims advice across a range of products within your authorised handling limits
- Managing claims via multiple platforms, including telephone, email, and online channels
- Gathering and assessing accurate information and documentation to progress claims while maintaining Average Claims Spend targets
- Understanding individual customer requirements and ensuring claims are handled appropriately and professionally
- Maintaining company service standards and achieving agreed KPIs
- Reviewing and validating high-value claims in line with the AP referral process
- Providing technical advice and ongoing support to the Claims Team
- Supporting the Sales Team by delivering accurate and timely claims-related information
- Ensuring fair and appropriate settlement of valid claims in accordance with industry and company guidelines
- Handling claim-related complaints in line with the complaints procedure, including conducting Manager Callbacks where required
- Managing all administrative aspects of claims handling, including exception reporting
- Undertaking other reasonable duties as required
- Free on-site parking
- Pension scheme with 4% employee and 4% employer contributions
- Fully funded, comprehensive training from day one
- Opportunities to complete industry-recognised courses and qualifications
- Clear and achievable career progression pathways
- Casual dress code
- Option to purchase additional annual leave
Interested? If you are ready to take the next step in your career and join a supportive, forward-thinking organisation, click Apply today to find out more.
Senior Technical Advisor in Harlow employer: MPJ Recruitment
Contact Detail:
MPJ Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Advisor in Harlow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to claims handling. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've tackled challenges in the past, especially those that relate to customer service and claims management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Senior Technical Advisor in Harlow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Senior Technical Advisor role. Highlight your problem-solving abilities and customer service experience, as these are key to what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your technical expertise can benefit our team. Keep it concise but impactful!
Showcase Relevant Experience: When detailing your work history, focus on experiences that relate directly to claims handling and customer support. We want to see how you've successfully managed similar responsibilities in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at MPJ Recruitment
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to claims handling. Understand the products you'll be dealing with and be ready to discuss how you would approach various scenarios. This will show that you're not just a problem-solver, but a knowledgeable one.
✨Customer-Centric Mindset
Since this role is all about supporting customers, think of examples where you've gone above and beyond for clients in the past. Be prepared to share these stories during the interview to demonstrate your commitment to exceptional customer service.
✨Familiarise Yourself with KPIs
Get to grips with the key performance indicators (KPIs) relevant to the role. Knowing what metrics are important will help you articulate how you can contribute to maintaining high service standards and achieving targets.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Practice articulating your thought process clearly and concisely, as this will showcase your ability to handle claims effectively while adhering to company guidelines.
