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- Tasks: Manage motor claims and provide top-notch customer service to clients and colleagues.
- Company: Join a growing business with a focus on innovation and progression.
- Benefits: Enjoy 33 days holiday, fully paid training, and a company pension scheme.
- Other info: Participate in company social events and enjoy excellent career growth opportunities.
- Why this job: Be part of a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Must have 12 months FNOL claims experience and excellent communication skills.
The predicted salary is between 26000 - 28000 £ per year.
Monday-Friday 8:30am-5:00pm
Manchester (office based)
Salary £26,000-£28,000 DOE
Do you have motor claims experience? Would you like to join a growing business with excellent progression opportunities? We are looking to recruit a FNOL Claims Handler within our Motor Division. The role involves providing first class customer service to our customers, clients, and colleagues, ensuring that all claims are pro-actively managed to conclusion; ensuring client specific service level criteria is met. You will also act as a point of contact for client/customer queries and owning issues through to their satisfactory conclusion. To be successful in the role you will need to demonstrate a commitment to innovation and a determination to provide a market leading service and product on behalf of the business.
Key Skills:
- Excellent degree of knowledge of motor related claims and principles
- Excellent communication skills, both oral and written
- Good degree of IT competency and literacy
- Demonstrate personal and professional integrity and lead by example
- Ability to work and contribute positively as part of a team and in isolation
- Ability to work accurately under pressure, adhering to deadlines and service standards
- Minimum 12 months FNOL Claims experience
The role involves:
- To demonstrate a high level of technical quality and service delivery
- To provide exceptional customer service at all times
- To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
- To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managed
- To work closely with the other team members and Managers to ensure service is delivered to the highest possible standard
- To be accountable for the satisfactory resolution of any issues
Benefits:
- 33 days holiday
- Fully paid training
- Excellent progression opportunities
- Salary reviews
- Company pension scheme
- Company social events
FNOL Motor Claims Handler employer: MPJ Recruitment
Contact Detail:
MPJ Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FNOL Motor Claims Handler
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent oral and written communication, try role-playing common interview questions with a friend or family member to boost your confidence.
✨Tip Number 3
Show off your motor claims experience! Be ready to share specific examples of how you've successfully managed claims in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role and keeping you top of mind for the hiring team.
We think you need these skills to ace FNOL Motor Claims Handler
Some tips for your application 🫡
Show Off Your Motor Claims Experience: Make sure to highlight your motor claims experience in your application. We want to see how your background aligns with the role, so don’t hold back on sharing specific examples of your past work!
Communicate Clearly and Confidently: Since excellent communication is key for this role, ensure your written application reflects that. Use clear language and structure your thoughts well – it’ll show us you can communicate effectively, both in writing and verbally.
Demonstrate Your Customer Service Skills: We’re all about providing first-class customer service, so make sure to include any relevant experiences where you’ve gone above and beyond for customers. This will help us see your commitment to delivering a market-leading service.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at MPJ Recruitment
✨Know Your Claims Inside Out
Make sure you brush up on your motor claims knowledge before the interview. Be ready to discuss specific cases you've handled and how you managed them. This shows that you not only have experience but also understand the nuances of FNOL claims.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice articulating your thoughts clearly. You might be asked to explain a complex claim situation, so think about how you can break it down simply and effectively. Remember, it's all about making sure everyone understands!
✨Demonstrate Team Spirit
This position values teamwork, so be prepared to share examples of how you've contributed positively in a team setting. Talk about times when you’ve collaborated with colleagues to resolve issues or improve processes. It’s all about showing that you can work well with others.
✨Stay Calm Under Pressure
The ability to work accurately under pressure is key for this role. Think of scenarios where you had to meet tight deadlines or handle multiple claims at once. Share how you managed your time and maintained quality service, as this will highlight your capability to thrive in a fast-paced environment.