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- Tasks: Provide top-notch customer service as the first point of contact for motor claims.
- Company: Established business in Bolton with a focus on career progression.
- Benefits: 29 holidays, birthday off, casual dress code, and support for qualifications.
- Why this job: Join a supportive team and make a real difference in customers' lives.
- Qualifications: 2 years of motor claims experience and excellent customer service skills.
- Other info: Dynamic workplace with opportunities for personal and professional growth.
The predicted salary is between 24000 - 26000 £ per year.
Do you have experience within FNOL? Are you looking for a new opportunity to join a well established business paired with fantastic career progression? We are looking to recruit a First Notification of Loss Handler (FNOL) based in our Bolton office. The role involves providing first class customer service to our customers, ensuring client specific service level criteria is met. You will be the first point of contact for our customers, taking details of motor damage, which will then be passed to the Claims Handling team.
To be successful in the role you will need to demonstrate excellent customer service and motor claims experience.
Key Skills- Excellent customer service and computer skills are essential.
- Must be an active listener, able to build relationships effectively.
- Display great attention to detail in all tasks.
- Applicants must have a minimum of 2 years' motor claims experience for the higher end of the salary range.
- CII Certificate or the willingness to work towards this certification (supported by the company).
- Passes at Grade C or above, in English and Maths or equivalent.
- 29 Holidays increased allowance to 36 days with length of service.
- Birthday day off and half-day off for seasonal shopping.
- Holiday sell scheme.
- Contributory Pension Scheme.
- Discounted sports and social activities.
- Support with industry-relevant qualifications.
- Free on-site parking.
- Casual dress code, free allocation of branded clothing.
- Cycle to work scheme.
- Trained mental health & first-aid staff on-site.
- Plus, much more!
Interested in knowing more?
FNOL Claims Handler in Farnworth employer: MPJ Recruitment
Contact Detail:
MPJ Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FNOL Claims Handler in Farnworth
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since the FNOL Claims Handler role is all about first-class service, think of examples from your past experiences where you’ve gone above and beyond for a customer. We want to hear those stories!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great way to reiterate why you’re the perfect fit for the FNOL Claims Handler position.
We think you need these skills to ace FNOL Claims Handler in Farnworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in FNOL and customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your motor claims experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the FNOL Claims Handler role. Share specific examples of how you've provided excellent customer service in the past.
Show Off Your Attention to Detail: In this role, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at MPJ Recruitment
✨Know Your Stuff
Make sure you brush up on your motor claims knowledge before the interview. Familiarise yourself with common terms and processes in FNOL, as well as any recent changes in regulations. This will show that you're not just interested in the role but also knowledgeable about the industry.
✨Customer Service is Key
Since this role revolves around providing excellent customer service, prepare examples from your past experiences where you’ve gone above and beyond for a customer. Think about how you handled difficult situations and what you learned from them. This will demonstrate your ability to build relationships effectively.
✨Attention to Detail Matters
In the FNOL role, attention to detail is crucial. During the interview, highlight instances where your meticulous nature has helped prevent issues or improved processes. You might even want to bring a few examples of how you've ensured accuracy in your previous roles.
✨Show Your Willingness to Learn
If you don’t have the CII Certificate yet, express your eagerness to work towards it. Mention any relevant training or courses you’re considering. This shows that you’re committed to your professional development and ready to grow within the company.
