At a Glance
- Tasks: Manage property claims from start to finish while delivering excellent customer service.
- Company: Join a growing, customer-focused team in Oldham with a supportive culture.
- Benefits: Competitive salary, performance bonuses, hybrid work, and annual reviews.
- Other info: Enjoy regular social events and employee wellness initiatives.
- Why this job: Develop your career in a dynamic environment with clear progression opportunities.
- Qualifications: 1 year of claims handling experience and strong communication skills required.
The predicted salary is between 25500 - 31000 £ per year.
We're looking for an experienced Property Claims Handler to join a growing, customer‑focused team in Oldham. If you're confident managing claims from start to finish and enjoy delivering excellent service, this is a great opportunity to develop your career within a supportive, busy environment.
What You'll Be Doing
- Managing property claims from first notification through to settlement
- Coordinating and overseeing contractors
- Handling enquiries from clients, insurers, contractors, and policyholders
- Providing clear updates and managing expectations throughout the claim
- Working within SLAs and KPIs to maintain service excellence
- Reviewing site data, images, and reports to make liability decisions
- Approving or amending scopes of work and producing technical reports
- Ensuring compliance with industry regulations
- Supporting continuous improvement across processes and customer experience
What We're Looking For
If you've worked in property claims, housing disrepair, insurance customer service, loss adjusting, repairs coordination, or any similar role, we'd be keen to discuss your experience. You'll also bring:
- At least 1 year of claims handling experience (property, drainage, plumbing, heating, or underground services ideal)
- Strong communication skills and a customer‑first mindset
- Confident decision‑making and good analytical ability
- Ability to work in a busy environment and meet deadlines
- Good IT skills, including Microsoft Office
- Insurance qualifications are a bonus but not essential
What's On Offer
- Annual salary review
- Performance‑based bonus scheme
- Hybrid working after probation
- Academy training and clear progression opportunities
- Additional leave
- Company pension
- Smart‑casual dress code
- Regular social events
- Employee wellness initiatives
- Free on‑site parking
If you're motivated, organised, and ready to join a supportive and ambitious team, apply today.
Claims Handler in Diggle employer: MPJ Recruitment
Join a dynamic and customer-focused team in Oldham as a Property Claims Handler, where you'll enjoy a supportive work culture that prioritises employee growth and development. With competitive salaries, hybrid working options after probation, and a range of wellness initiatives, this role offers not just a job but a meaningful career path in a thriving environment. Experience regular social events and a smart-casual dress code, making it an attractive workplace for those looking to excel in the insurance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler in Diggle
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and property sectors. A friendly chat can lead to insider info about job openings or even a referral, which can give you a leg up in the application process.
✨Tip Number 2
Prepare for interviews by practising common claims handling scenarios. Think about how you'd manage a tricky claim or handle a difficult client. We want you to showcase your problem-solving skills and customer-first mindset!
✨Tip Number 3
Don’t forget to research the company culture! Understanding their values and work environment will help you tailor your responses during interviews. Plus, it shows you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Claims Handler in Diggle
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in property claims or similar roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team and how your customer-first mindset aligns with our values. Keep it engaging and personal!
Showcase Your Communication Skills:Since strong communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at MPJ Recruitment
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of property claims, especially the processes from notification to settlement. Be ready to discuss specific cases you've handled and how you managed them, as this will show your experience and confidence in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent service, prepare examples that highlight your customer-first mindset. Think of situations where you went above and beyond for a client or resolved a tricky issue effectively.
✨Be Ready to Discuss Compliance and Regulations
Familiarise yourself with industry regulations related to property claims. During the interview, be prepared to explain how you ensure compliance in your work and how it impacts the claims process.
✨Demonstrate Your Decision-Making Ability
The role requires confident decision-making, so think of instances where you had to make tough calls. Be ready to explain your thought process and how you arrived at your decisions, especially in high-pressure situations.
