At a Glance
- Tasks: Lead a team of Customer Service Representatives and manage KPIs in a regulated call centre.
- Company: MPJ Recruitment is focused on delivering exceptional customer service solutions.
- Benefits: Enjoy a competitive salary of £37,000 plus health and life insurance benefits.
- Other info: The position is based in Bradford.
- Why this job: This role offers the chance to drive team performance and service excellence.
- Qualifications: Candidates should have experience in coaching and managing teams in a call centre.
The predicted salary is between 37000 - 37000 £ per year.
MPJ Recruitment is seeking a Customer Service Team Leader in Bradford. The successful candidate will lead a team of Customer Service Representatives, ensuring exceptional service delivery and continuous improvement in a regulated call centre environment.
Responsibilities include:
- Coaching team members
- Managing KPIs
- Collaborating with various departments
The position offers a competitive salary of £37,000 along with an excellent benefits package including health insurance, life insurance, and generous holiday allowance.
Customer Service Team Lead - Drive Experience & Growth in Bradford employer: MPJ Recruitment
MPJ Recruitment is located in Bradford and offers a comprehensive benefits package including generous holiday allowance. The team is dedicated to continuous improvement in customer service delivery within a regulated environment.
We think you need these skills to ace Customer Service Team Lead - Drive Experience & Growth in Bradford
Leadership Skills
Coaching Skills
KPI Management
Customer Service Excellence
Collaboration Skills
Regulated Call Centre Experience
Continuous Improvement
