At a Glance
- Tasks: Handle liability claims with a focus on customer service and accuracy.
- Company: Established UK loss adjusting business with over 40 years of experience.
- Benefits: Competitive salary up to £40,000, bonuses, and remote work options.
- Other info: Opportunity for career growth within a major international claims management group.
- Why this job: Join a supportive team and develop your skills in a dynamic environment.
- Qualifications: Experience in liability claims and strong communication skills required.
The predicted salary is between 40000 - 40000 £ per year.
Location: Remote (Birmingham region)
Salary: Up to £40,000 per annum DOE + Bonus
Working Hours: Mon-Fri, 9am to 5pm
About the Organisation
A long‑established UK loss adjusting business with over 40 years of experience, providing specialist claims solutions. The organisation is part of a major international claims management group operating in more than 30 territories and supported by a nationwide team of nearly 400 professionals. The wider group includes a dedicated building repair network and specialist adjusting services for entertainment, events, and advertising claims.
The Opportunity
We are seeking a Liability Claims Technician to join a high‑performing Liability Desktop Team. You will play a key role in delivering proactive, customer‑focused claims handling while supporting the wider Liability function. This is an excellent opportunity for someone with experience in Liability, Injury, or TPPD claims, who wants to develop further within a supportive and technically strong environment. You'll thrive here if you're organised, methodical, motivated, and confident managing claims from first notification through to conclusion.
Key Responsibilities
- Assess new claims against policy terms and schedules
- Validate binder data and ensure accuracy throughout the claim lifecycle
- Maintain awareness of client requirements, legal developments, and GDPR obligations
- Set and maintain accurate reserves
- Review technical reports, estimates, invoices, and supplier updates
- Issue instructions to policyholders, brokers, and suppliers within delegated authority
- Refer cases above authority levels and record referral actions
- Escalate repudiations, voidance cases, complaints, and high‑value claims
- Ensure fees are applied correctly in line with client agreements
- Maintain accurate data and audit trails on internal systems
- Build strong working relationships with clients and support evolving requirements
- Deliver excellent communication and ensure TCF principles are upheld
- Ensure full compliance with regulatory and internal standards
- Uphold the organisation's Code of Business Conduct
What You Bring
Essential:
- Strong customer‑service mindset with excellent workload management
- Collaborative approach and ability to work effectively across teams
- Proven ability to meet KPIs and SLAs
- Experience handling complaints and compliments
- Ability to work to a balanced scorecard
- Highly organised self‑starter with strong administrative capability
- Logical, systematic, and accurate working style
- Excellent written and verbal communication skills
- High attention to detail
- Quick to learn new processes and systems
- Ability to prioritise competing workloads and manage multiple tasks
- Proactive, positive, and quality‑driven approach
- Able to work independently and as part of a wider team
Desirable:
- Curious mindset with a desire to build deeper technical capability
- Experience in Liability, Injury, or TPPD claims
Qualifications
CII or CILA qualifications (or working towards) - Desirable
If this is an opportunity of interest, please apply with an up to date CV.
Liability Claims Technician in Birmingham employer: MPJ Recruitment
Join a long-established UK loss adjusting business that values its employees and fosters a supportive work culture. With over 40 years of experience, we offer competitive salaries, bonuses, and opportunities for professional growth within a dynamic international group. Our remote working model allows you to thrive in the Birmingham region while being part of a collaborative team dedicated to delivering exceptional claims solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Liability Claims Technician in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to liability claims. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your skills during interviews by sharing specific examples from your past experiences. Highlight how you've handled claims or resolved issues, as this will demonstrate your expertise and fit for the role.
✨Tip Number 4
Don't forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Liability Claims Technician in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Liability Claims Technician role. Highlight your experience in handling claims, customer service skills, and any relevant qualifications. We want to see how you fit into our team!
Showcase Your Skills:In your application, emphasise your organisational skills and attention to detail. Mention specific examples of how you've managed claims or worked collaboratively with teams. This will help us see your potential!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to understand your experience.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at MPJ Recruitment
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of Liability, Injury, and TPPD claims. Be ready to discuss specific cases you've handled and how you approached them. This shows you're not just familiar with the terms but have practical experience.
✨Show Off Your Customer Service Skills
Since a strong customer-service mindset is essential for this role, prepare examples of how you've successfully managed client relationships in the past. Think about times when you turned a complaint into a compliment!
✨Be Organised and Methodical
Demonstrate your organisational skills by discussing how you manage competing workloads and prioritise tasks. You might even want to share a system or tool you use to keep everything on track—this will resonate well with their need for a methodical approach.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, as excellent written and verbal communication skills are key. Consider doing mock interviews with a friend to refine your delivery and ensure you come across as confident and professional.
