At a Glance
- Tasks: Lead the development of a customer-focused strategy and enhance the overall customer journey.
- Company: MPJ Recruitment, a dynamic firm dedicated to improving customer experiences.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Opportunity to influence senior leadership and drive meaningful change.
- Why this job: Make a real impact on customer satisfaction and loyalty while shaping business strategies.
- Qualifications: Experience in customer experience management and strong analytical skills.
The predicted salary is between 40000 - 50000 £ per year.
MPJ Recruitment is seeking an experienced Customer Experience Manager in Birmingham to lead the development and delivery of a customer-focused strategy, improving satisfaction and loyalty while owning the complaints process.
You will analyse feedback and drive improvements across departments to enhance the overall customer journey.
You will also coach managers, ensure GDPR-compliant complaint handling, and influence business-wide customer experience initiatives with senior leadership.
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Customer Experience Strategy Lead in Birmingham employer: MPJ Recruitment
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