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- Tasks: Guide customers through the claims process with accuracy and empathy.
- Company: Rapidly expanding business focused on employee development.
- Benefits: Free parking, pension contributions, extensive training, and casual dress code.
- Why this job: Make a real difference by helping people in challenging situations.
- Qualifications: Strong problem-solving skills and a customer-focused attitude.
- Other info: Great progression opportunities and a supportive work environment.
Monday - Friday 9:00am - 17:30pm (1 in 3 Saturdays 9am - 1pm)
£28,000 - £30,000 DOE
Harlow
Are you a natural problem-solver who enjoys guiding people through challenging situations? Would you like to join a rapidly expanding business that will thoroughly assist with progression and development? If so, then this position may be for you!
We are looking for a Technical Claims Advisor who can combine accuracy, empathy, and efficiency to help our customers when they need us most. In this role, you will play a key part in ensuring claims are assessed accurately and resolved promptly. You will guide customers through the claims process, offer advice, and ensure all activity aligns with company procedures, regulatory requirements, and service standards.
Technical Claims Advisor Responsibilities:- Provide accurate claims advice across a variety of products and the processes involved within your handling limit.
- Resolve claims across a variety of platforms, telephone, email and online.
- Collect accurate information and documents to proceed with a claim remaining within Average Claims Spend.
- Understand our various customer requirements and work with them to ensure they are properly dealt with.
- Maintain company service levels and deliver on set KPIs.
- Provide professional and friendly service.
- Ensure fair settlement of a valid claim.
- Service in accordance with industry and company guidelines.
- Handle any complaints associated with a claim as per the complaints process.
- Manage all administrative aspects of the claim.
- Free Parking
- Pension: 4% Employee Contribution, 4% Employer Contribution
- Fully funded thorough & extensive training
- Opportunity to complete courses and qualifications
- Excellent progression opportunities
- Casual Dress code
- Buy additional holidays scheme
Interested in knowing more? CLICK APPLY!
Technical Claims Handler employer: MPJ Recruitment Ltd
Contact Detail:
MPJ Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Claims Handler
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your problem-solving abilities and how you can guide customers through challenging situations.
✨Tip Number 3
Research the company thoroughly! Understand their values, culture, and the specifics of the Technical Claims Handler role. This will help you tailor your responses and show that you're genuinely interested in joining their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about landing the job.
We think you need these skills to ace Technical Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Claims Handler role. Highlight any problem-solving abilities and customer service experience, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for this position. Share specific examples of how you've guided customers through challenging situations and resolved claims efficiently.
Showcase Your Attention to Detail: In a role where accuracy is crucial, demonstrate your attention to detail in your application. Double-check for any typos or errors, and ensure all information is clear and concise.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at MPJ Recruitment Ltd
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of claims processes and the specific products the company deals with. Being able to discuss these confidently will show that you're serious about the role and understand what’s required.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved issues or guided someone through a challenging situation. This will demonstrate your natural problem-solving abilities and how you can apply them in this role.
✨Practice Empathy in Your Responses
Since the role requires a lot of customer interaction, think about how you can convey empathy during the interview. Use scenarios to illustrate how you would handle difficult conversations or complaints, showing that you can maintain professionalism while being friendly.
✨Familiarise Yourself with KPIs
Understand the key performance indicators (KPIs) relevant to the Technical Claims Handler role. Be ready to discuss how you’ve met or exceeded KPIs in previous positions, as this will highlight your ability to deliver results and align with the company's service standards.
