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- Tasks: Manage non-fault motor claims from start to finish, ensuring clients are updated throughout.
- Company: Join a reputable law firm in Orpington, established for over 10 years and rapidly expanding.
- Benefits: Enjoy 33 days holiday, hybrid working, training opportunities, and retail discounts.
- Why this job: Be part of a supportive team with a focus on professional growth and community impact.
- Qualifications: Experience in handling motor claims and strong negotiation skills are essential.
- Other info: Opportunity for career advancement as the company grows into 2026.
Read the overview of this opportunity to understand what skills, including relevant soft skills and software package proficiencies, are required.
Salary - up to £26,000 DOE
Orpington
9am to 5pm, Monday - Friday
MPJ Recruitment Ltd are proud to be supporting a reputable law firm based in Orpington who are currently searching for an experienced Recoveries Handler to join the team. The business has been established for over 10 years and they invest heavily in the training and support of their existing staff. They are a small business employing roughly 50 staff at the moment but they are expanding rapidly throughout 2025 and heading into 2026. Now is a great time to join and establish yourself within the business.
As a Recoveries Handler you will be responsible for managing and processing non-fault motor claims proactively whilst keeping the relevant parties updated. You will be handling the claims from first notification of the accident until resolution. This will include assessing liability of a motor accident, collating and reviewing evidence whilst using good negotiation skills.
Key Responsibilities- Manage a caseload of motor recovery claims from inception to settlement.
- Assess liability and determine recovery potential based on accident circumstances and supporting documentation.
- Recover costs incurred by the client as a result of a non-fault accident, including vehicle repairs/total loss, replacement vehicle expenses, recovery and storage.
- Evaluate claims in respect of quantum, liability and prospects of success.
- Liaise with third-party insurers, solicitors, brokers, using a confident and professional telephone manner.
- Issue letters of claim and negotiate settlements in accordance with industry standards and legal protocols.
- Maintain accurate and up-to-date records on case management systems.
- Ensure clients are kept up to date with the progress of their claim.
- Ensure compliance with relevant legislation and internal policies.
- Provide excellent customer service and handle enquiries in a professional manner.
- 33 days holiday (including bank holidays)
- Hybrid Working (after successful completion of training and your probationary period)
- Buy and Sell Holiday
- Training and development
- Access to our reward hub which includes retail discounts and health & wellbeing.
- Paid volunteer time to support our chosen charity.
- Additional day off for your birthday.
Interested in knowing more? CLICK APPLY
Recoveries Handler employer: MPJ Recruitment Ltd
Contact Detail:
MPJ Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recoveries Handler
✨Tip Number 1
Familiarise yourself with the specific software and case management systems commonly used in the recoveries sector. Being able to demonstrate your proficiency in these tools during an interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your negotiation skills, as this role heavily relies on effective communication and persuasion. Consider role-playing scenarios with a friend or mentor to practice handling different types of claims and negotiations.
✨Tip Number 3
Network with professionals in the insurance and legal sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities within the field.
✨Tip Number 4
Research the law firm you're applying to and understand their values and culture. Tailoring your conversation during interviews to align with their ethos can show that you're genuinely interested in being part of their team.
We think you need these skills to ace Recoveries Handler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Recoveries Handler. Highlight your relevant experience in managing motor claims and your ability to assess liability and negotiate settlements.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your negotiation skills, customer service experience, and any familiarity with case management systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples from your past work that demonstrate your ability to handle claims effectively and provide excellent customer service.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at MPJ Recruitment Ltd
✨Showcase Your Negotiation Skills
As a Recoveries Handler, strong negotiation skills are crucial. Be prepared to discuss specific examples from your past experiences where you successfully negotiated settlements or resolved disputes. This will demonstrate your capability in handling claims effectively.
✨Understand the Legal Framework
Familiarise yourself with the relevant legislation and legal protocols related to motor claims. During the interview, you might be asked about your understanding of these laws, so having a solid grasp will show that you're serious about the role.
✨Demonstrate Customer Service Excellence
This role requires excellent customer service skills. Prepare to share instances where you provided outstanding service, especially in challenging situations. Highlight how you kept clients informed and reassured throughout the process.
✨Be Ready to Discuss Case Management Systems
Since maintaining accurate records is part of the job, be ready to talk about any case management systems you've used in the past. If you have experience with specific software, mention it, as this could give you an edge over other candidates.
