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- Tasks: Monitor call quality, coach team members, and manage KPIs to enhance performance.
- Company: Join a leading financial services firm in Sheffield, helping clients recover debts.
- Benefits: Enjoy hybrid working, full training, daily refreshments, and a pension scheme.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Experience in Quality Assurance is essential; passion for improvement is a plus.
- Other info: Background checks required for all successful applicants.
The predicted salary is between 19500 - 24500 £ per year.
Quality Assurance Co-ordinator in Sheffield, Monday - Friday (Hybrid Working once fully trained). Salary up to £24,500.
Do you have experience working in Quality Assurance? If you do, please read on as we are proud to be representing a leading financial services business based in the Sheffield area that is looking to grow its team. We work with some of the largest retail, banking and commercial businesses around the UK to help recover overdue debts and arrange payment solutions, helping people to clear their debts.
Quality Assurance Responsibilities:
- Monitoring call quality and providing coaching to call centre team members - improving performance.
- Conduct 1-2-1 feedback sessions, clearly and effectively delivering opportunities for improvement and areas of strength in team members.
- Assisting in managing individual and team KPIs – ensuring a focus on quality, call time and collection outcomes.
- Ensuring call agents adhere to quality standards and compliance guidelines for our customers and clients.
- Assisting in online testing with agents - monitoring performance standards.
- Helping to raise the bar around data quality entered into our systems – identifying and advising on areas for change/improvement.
- Help train new and existing team members to build and grow individual capability.
- Assisting with client collaborations.
- Assisting with ISO internal/external audits.
Quality Assurance Benefits:
- Hybrid working.
- Full Training and Career Development.
- Fruit and Daily Refreshment Offering.
- Company Pension Scheme.
- On Site Parking.
- Life Assurance Plan.
All successful applicants will be required to complete DBS/CCJ and other background checks. If you feel like you would be a good fit for the role, please click APPLY now.
Quality Assurance Coordinator employer: MPJ Recruitment Ltd
Contact Detail:
MPJ Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Coordinator
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Quality Assurance Coordinator. Understanding the specific tasks, such as monitoring call quality and conducting feedback sessions, will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Research the company’s approach to quality assurance in the financial services sector. Being able to discuss their methods and how you can contribute to improving them will set you apart from other candidates.
✨Tip Number 3
Prepare examples from your past experience that showcase your ability to coach and improve team performance. Highlighting specific instances where you've successfully enhanced quality standards will resonate well with the hiring team.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. Gaining insights into the company culture and expectations can provide you with valuable information to tailor your approach during the application process.
We think you need these skills to ace Quality Assurance Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Quality Assurance. Focus on specific achievements, such as improving call quality or training team members, to demonstrate your suitability for the role.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Explain how your previous experiences align with the tasks of monitoring call quality and providing coaching.
Highlight Relevant Skills: In your application, emphasise skills that are crucial for the role, such as attention to detail, communication skills, and experience with KPIs. Use examples to illustrate how you've successfully applied these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Quality Assurance Coordinator.
How to prepare for a job interview at MPJ Recruitment Ltd
✨Showcase Your Quality Assurance Experience
Make sure to highlight your previous experience in Quality Assurance during the interview. Be prepared to discuss specific examples of how you've monitored call quality, provided coaching, and improved team performance.
✨Prepare for Role-Specific Questions
Anticipate questions related to the responsibilities listed in the job description. Think about how you would conduct feedback sessions, manage KPIs, and ensure compliance with quality standards, and be ready to share your strategies.
✨Demonstrate Your Coaching Skills
Since the role involves coaching call centre team members, prepare to discuss your approach to delivering constructive feedback. You might even want to role-play a feedback session to showcase your communication skills.
✨Research the Company and Its Clients
Familiarise yourself with the financial services business and its clients. Understanding their operations and challenges will help you tailor your responses and show that you're genuinely interested in contributing to their success.
