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- Tasks: Handle personal injury claims and manage customer expectations with full case ownership.
- Company: Join a global organisation with over 10,000 employees and exciting expansion plans.
- Benefits: Enjoy 25 days holiday, free hot drinks, on-site parking, and a generous pension contribution.
- Why this job: Make a real impact by supporting customers during challenging times in a dynamic environment.
- Qualifications: Experience in personal injury claims and familiarity with MOJ and OIC portals required.
- Other info: Hybrid working model available, perfect for balancing work and study.
The predicted salary is between 21000 - 34000 £ per year.
£25,000 to £34,000 DOE
Mon-Fri, 9am to 5:30pm/Hybrid
Newcastle
Do you have experience working within personal injury? Are you looking to join a Multi-national business that offers excellent opportunities for progression?
MPJ Recruitment are proud to be working with a global organisation that currently employs over 10,000 staff who provide services in over 150 different countries around the globe. This is the perfect time to get involved due to very exciting expansion plans across their Tunbridge Wells site with opportunities for growth.
Personal Injury Claims Handler responsibilities:
- Handle a portfolio of personal injury claims.
- Experience of handling liability disputes and managing customer expectations with a working understanding of the Pre Action Protocol, MOJ and OIC Portals.
- Full case ownership of claims with values of up to £25k, with the opportunity to deal with higher value claims.
- Take ownership and responsibility for a portfolio of cases and see each case through to completion while providing an outstanding customer experience during what can be a difficult time for your customer.
What an ideal candidate may possess:
- Previous experience of personal injury claims and litigation.
- Experience of using both MOJ and OIC portals.
- Previous experience in a fast-paced, target-oriented environment.
Personal Injury Claims Handler benefits:
- 25 days holidays (increases with service) plus bank holidays.
- Free hot drinks.
- Free On-site Parking.
- Up to 7% company pension contribution.
- Dedicated Employee Assistance Programme.
- 24/7 remote GP service for you and your family.
If this is an opportunity of interest for yourself, please apply with an up-to-date CV.
Personal Injury Claims Handler employer: MPJ Recruitment Ltd
Contact Detail:
MPJ Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Injury Claims Handler
✨Tip Number 1
Familiarise yourself with the specific personal injury claims processes and regulations, especially the Pre Action Protocol, MOJ, and OIC Portals. This knowledge will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Network with professionals in the personal injury field, whether through LinkedIn or local industry events. Building connections can provide you with insights into the company culture and may even lead to referrals, which can significantly enhance your chances of landing the job.
✨Tip Number 3
Prepare to discuss your previous experiences in handling liability disputes and managing customer expectations. Be ready to share specific examples that highlight your problem-solving skills and ability to provide excellent customer service, as these are crucial for this role.
✨Tip Number 4
Research the company’s expansion plans and values. Understanding their goals and how you can contribute to their success will help you stand out as a candidate who is not only qualified but also genuinely interested in being part of their growth.
We think you need these skills to ace Personal Injury Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in personal injury claims and any relevant litigation experience. Use specific examples that demonstrate your understanding of liability disputes and the Pre Action Protocol.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your familiarity with MOJ and OIC portals, and how your previous experience aligns with the responsibilities outlined in the job description.
Highlight Customer Service Skills: Since the role involves providing an outstanding customer experience, emphasise your ability to manage customer expectations and handle difficult situations effectively in your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in handling claims.
How to prepare for a job interview at MPJ Recruitment Ltd
✨Showcase Your Experience
Make sure to highlight your previous experience in handling personal injury claims. Be prepared to discuss specific cases you've managed, particularly those involving liability disputes and the use of MOJ and OIC portals.
✨Understand the Protocols
Familiarise yourself with the Pre Action Protocol and other relevant regulations. Demonstrating a solid understanding of these protocols during the interview will show that you are well-prepared and knowledgeable about the role.
✨Emphasise Customer Service Skills
Since this role involves dealing with customers during challenging times, be ready to discuss how you manage customer expectations and provide outstanding service. Share examples of how you've successfully navigated difficult conversations in the past.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle claims. Think of examples where you've taken ownership of a case and seen it through to completion, as this will demonstrate your capability and commitment.
