At a Glance
- Tasks: Manage client accounts and ensure top-notch service delivery and operational excellence.
- Company: Dynamic company focused on client relationships and operational performance.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Other info: Exciting role with potential for growth in a fast-paced environment.
- Why this job: Join a team where you can make a real impact and drive continuous improvement.
- Qualifications: Experience in operations or account management with strong relationship-building skills.
The predicted salary is between 35000 - 42000 £ per year.
Location: Birmingham
Salary: £35,000 - £42,000 per annum
Job Type: Full-Time | Permanent
Lead Operational Excellence
Are you an experienced Operations or Account Manager who thrives on delivering exceptional service, building strong client relationships and driving operational performance? We're looking for an Operational Account Manager to oversee the day-to-day delivery of dedicated client contracts, ensuring high service standards, operational efficiency and commercial success.
The Role
- You'll manage a portfolio of key accounts, ensuring contractual obligations, Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently achieved.
- Working closely with clients and internal teams, you'll identify opportunities to improve service delivery, enhance operational performance and drive continuous improvement.
- You'll also lead and develop your team, using data and performance insight to deliver excellent customer outcomes and support business growth.
Key Responsibilities
- Manage the operational delivery of dedicated client contracts.
- Build and maintain strong relationships with key client stakeholders.
- Monitor operational KPIs and implement improvements to performance and efficiency.
- Ensure contractual SLAs and KPIs are met.
We think you need these skills to ace Operational Account Manager
Client Relationship Management
Operational Performance Management
Service Level Agreement (SLA) Management
Key Performance Indicator (KPI) Monitoring
Continuous Improvement
Team Leadership
Data Analysis
