FNOL Claims Handler in Manchester

The role involves providing first class customer service to our customers, clients, and colleagues, ensuring that all claims are pro-actively managed to conclusion; ensuring client specific service level criteria is met.\\n\\nYou will also act as a point of contact for client / customer queries and owning issues through to their satisfactory conclusion. To be successful in the role you will need to demonstrate a commitment to innovation and a determination to provide a market leading service and product on behalf of the business. \\n\\nKey Skills:\\n\\nExcellent degree of knowledge of motor related claims and principles\\nExcellent communication skills, both oral and written\\nGood degree of IT competency and literacy\\nDemonstrate personal and professional integrity and lead by example\\nAbility to work and contribute positively as part of a team and in isolation\\nAbility to work accurately under pressure, adhering to deadlines and service standards\\nMinimum 12 months FNOL Claims experienceThe role involves:\\n\\nTo demonstrate a high level of technical quality and service delivery\\nTo provide exceptional customer service at all times\\nTo participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions\\nTo communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managed\\nTo work closely with the other team members and Managers to ensure service is delivered to the highest possible standard\\nTo be accountable for the satisfactory resolution of any issuesBenefits: \\n\\n33 days holiday\\nFully paid training\\nExcellent progression opportunities \\nSalary reviews\\nCompany pension scheme \\nCompany social eventsInterested to know more?

\\n\\nCLICK APPLY