At a Glance
- Tasks: Be the first point of contact for customers after road traffic accidents.
- Company: Join a leading accident management company in Manchester City Centre.
- Benefits: Earn a competitive salary with uncapped commission and 33 days holiday.
- Other info: Enjoy team-building activities, discounts, and a positive work environment.
- Why this job: Make a real difference while helping people during stressful situations.
- Qualifications: Experience in claims or customer service, with strong communication skills.
The predicted salary is between 28750 - 28750 £ per year.
Location: Manchester City Centre
Salary: £28,750.02 + Uncapped Monthly Commission
Realistic OTE: Average earnings of £45,000 per year | Top performers earn £70,000
Hours: 43.5 hours per week
Shift Pattern: Monday - Sunday on a rota basis, between 7:00am and 11:00pm
Looking for more than just another claims role? If you're passionate about delivering exceptional customer service and thrive in a fast-paced environment, this could be the perfect opportunity for you.
Our client is one of the UK's leading accident management companies, helping thousands of motorists every year following road traffic accidents. Due to continued growth, they're looking for confident and customer-focused First Notification Motor Claims Handlers to join their expanding team.
The Role
- As a First Notification Motor Claims Handler, you'll be the first point of contact for customers following a road traffic accident.
- You'll provide reassurance, gather key information, explain the claims process and ensure every customer receives an outstanding experience from the very first call.
- You'll work closely with internal teams to make sure each claim progresses efficiently while identifying opportunities to maximise customer outcomes.
Key Responsibilities
- Handle inbound First Notification of Loss (FNOL) calls from customers involved in road traffic accidents.
- Gather accurate information relating to the incident and record all claim details.
- Assess liability and identify the most appropriate next steps.
- Explain the claims process clearly and professionally.
- Arrange services such as vehicle recovery, repairs, replacement vehicles and other accident management solutions where appropriate.
- Keep customers updated throughout the early stages of their claim.
- Deliver excellent customer service while achieving individual performance and commission targets.
About You
We're looking for someone who enjoys helping people and has the confidence to manage customers during what can often be a stressful situation. You’ll ideally have:
- Previous experience within FNOL, claims, insurance or accident management.
- Excellent communication and listening skills.
- A calm, empathetic and professional telephone manner.
- Strong attention to detail and organisational skills.
- The ability to work in a fast-paced, target-driven environment.
- A positive attitude with a desire to maximise earnings through performance.
What's on Offer?
- 33 Days Holiday (Including public holidays)
- Day off for your birthday
- Day off on your child’s first ever day at school
- Company Pension
- Access to discounts for gym membership, shopping, holidays and national retailers
- Dress down Fridays
- Regular team building activities and social events
If you're looking for a rewarding career where you can genuinely make a difference while earning an excellent income, we'd love to hear from you.
First Notification Motor Claims Handler in Manchester employer: MPJ Recruitment Ltd
As a Motor Claims Intervention Handler, you will thrive in a dynamic and supportive work environment that prioritises employee well-being and professional growth. Our company offers competitive salaries, comprehensive training programmes, and a culture that values teamwork and innovation, all set in a vibrant location that fosters both personal and career development. Join us to make a meaningful impact while enjoying the benefits of a rewarding career in the insurance sector.
