MPJ Recruitment Ltd in Manchester City Centre is seeking a Complaints Investigator & Auditor to join the Customer Experience team. The role is office-based, Monday–Friday, 9:00am–5:00pm, with a permanent contract and start date in September.
You will investigate and resolve customer complaints, conduct internal audits for FCA compliance, identify process improvements, and produce reports for senior management. The role emphasizes coaching colleagues to uphold high compliance standards.
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Complaints Investigator & Auditor — Elevate Compliance in Manchester employer: MPJ Recruitment Ltd
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