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- Tasks: Handle inbound and outbound calls to recover debts while providing excellent customer service.
- Company: Join a dynamic team focused on collections and customer satisfaction.
- Benefits: Enjoy fully paid training, hybrid work options, monthly bonuses, and free parking.
- Why this job: This role offers growth opportunities and the chance to make a real impact in customer relations.
- Qualifications: Experience in collections, credit control, or debt recovery is preferred.
- Other info: Work towards individual and team targets while following compliance regulations.
The predicted salary is between 28800 - 43200 £ per year.
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You will be dealing with inbound and making outbound calls to customers to recover outstanding debts.
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Handle difficult conversations with customers in a professional and empathetic manner.
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Accurately input information taken during your conversations on to the CRM system updating customer progress and details.
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Following compliance and regulations set out by the business.
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Working towards team and individual targets surrounding collections.
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Dealing with customer payment details and negotiating agreements.
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Constantly strive to deliver an excellent level of customer service.
Inbound Collections Advisor benefits:
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Fully paid training
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Excellent opportunity for progression
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Hybrid working once fully up to speed
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Monthly bonuses
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Pension contribution
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Holiday entitlement
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Free parking
Do you have experience working in a collections, credit control or debt recovery role?
Inbound Collections Advisor employer: MPJ Recruitment Ltd
Contact Detail:
MPJ Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Collections Advisor
✨Tip Number 1
Familiarize yourself with common debt recovery practices and regulations. This knowledge will help you navigate conversations with customers more effectively and demonstrate your expertise during the interview.
✨Tip Number 2
Practice handling difficult conversations by role-playing with a friend or family member. This will prepare you for the types of interactions you'll face as an Inbound Collections Advisor and help you respond empathetically.
✨Tip Number 3
Get comfortable with CRM systems, as you'll need to input customer information accurately. Familiarity with these tools can set you apart from other candidates and show that you're ready to hit the ground running.
✨Tip Number 4
Highlight any previous experience in customer service or collections during your discussions. Emphasizing your ability to deliver excellent customer service while managing collections will make you a strong candidate for this role.
We think you need these skills to ace Inbound Collections Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in collections, credit control, or debt recovery. Use specific examples that demonstrate your ability to handle difficult conversations and negotiate agreements.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your experience with customer service and how you can contribute to achieving team and individual targets.
Showcase Communication Skills: Since the role involves handling inbound and outbound calls, emphasize your communication skills. Provide examples of how you've successfully managed challenging conversations in previous roles.
Highlight Compliance Awareness: Demonstrate your understanding of compliance and regulations in your application. Mention any relevant training or experience that shows you can adhere to these standards while working in collections.
How to prepare for a job interview at MPJ Recruitment Ltd
✨Show Empathy and Professionalism
Since the role involves handling difficult conversations, it's crucial to demonstrate your ability to remain calm and empathetic. Prepare examples from your past experiences where you successfully managed challenging customer interactions.
✨Familiarize Yourself with Compliance Regulations
Understanding the compliance and regulations related to debt recovery is essential. Research common practices in the industry and be ready to discuss how you would ensure adherence to these standards during your work.
✨Highlight Your CRM Experience
As the job requires accurate input of information into a CRM system, be prepared to talk about your experience with similar systems. Mention any specific software you've used and how you ensured data accuracy in your previous roles.
✨Demonstrate Your Target-Driven Mindset
The position involves working towards individual and team targets. Share examples of how you've met or exceeded targets in previous jobs, emphasizing your motivation and strategies for achieving goals.
