Senior Technical Advisor in Harlow

Senior Technical Advisor

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Monday – Friday 9:00am – 5:30pm (1 in 3 Saturdays 9am – 1pm)

£32,000-£34,000 (DOE)

Are you a confident problem-solver who thrives on supporting customers during critical moments?
Would you like to join a fast-growing organisation that is committed to investing in your development and long-term career progression?

If so, this could be an excellent opportunity for you.

We are seeking a Technical Claims Advisor to join our expanding team. In this role, you will combine technical expertise with exceptional customer service, guiding customers through the claims process to ensure fair, accurate, and timely outcomes. You will play a key role in delivering high service standards while working in line with regulatory and company guidelines.

Key Responsibilities:

Your responsibilities will include, but are not limited to:

Providing accurate and consistent claims advice across a range of products within your authorised handling limits
Managing claims via multiple platforms, including telephone, email, and online channels
Gathering and assessing accurate information and documentation to progress claims while maintaining Average Claims Spend targets
Understanding individual customer requirements and ensuring claims are handled appropriately and professionally
Maintaining company service standards and achieving agreed KPIs
Reviewing and validating high-value claims in line with the AP referral process
Providing technical advice and ongoing support to the Claims Team
Supporting the Sales Team by delivering accurate and timely claims-related information
Ensuring fair and appropriate settlement of valid claims in accordance with industry and company guidelines
Handling claim-related complaints in line with the complaints procedure, including conducting Manager Callbacks where required xiskglj
Managing all administrative aspects of claims handling, including exception reporting
Undertaking other reasonable duties as requiredBenefits:

Free on-site parking
Pension scheme with 4% employee and 4% employer contributions
Fully funded, comprehensive training from day one
Opportunities to complete industry-recognised courses and qualifications
Clear and achievable career progression pathways
Casual dress code
Option to purchase additional annual leaveIf you are ready to take the next step in your career and join a supportive, forward-thinking organisation, click APPLY today to find out more