At a Glance
- Tasks: Lead and develop a team to deliver exceptional customer service.
- Company: Reputable and growing organisation in Bradford.
- Benefits: Competitive salary, excellent benefits package, and career development opportunities.
- Other info: Focus on team engagement and wellbeing for a positive workplace culture.
- Why this job: Shape customer experiences and drive team performance in a dynamic environment.
- Qualifications: Experience in customer service leadership within a regulated call centre.
The predicted salary is between 30000 - 32000 £ per year.
Customer Service Team Leader £37,000 + Excellent benefits package Full time / permanent Bradford (onsite) Do you have experience working as a Customer Service Team Leader within a regulated call centre environment?
Are you looking for a new and exciting opportunity within a growing organisation?
If so, please do keep reading as we are currently recruiting for an experienced Customer Service Team Leader to join a very reputable and growing client of ours based in the Bradford area.
This role extends beyond day-to-day management, offering the opportunity to shape the customer experience, drive team performance, and enhance service delivery.
Combining strong people leadership with effective operational oversight, you'll champion continuous improvement initiatives that reduce avoidable contact and deliver better outcomes for both customers and the business.
What will I be responsible for?
You will lead, coach and develop a team of Customer Service Representatives, supporting them to deliver consistently high standards of service.
This includes regular one-to-ones, ongoing coaching, and creating a culture of ownership and accountability.
You will also support recruitment, onboarding and development, while maintaining a strong focus on team engagement and wellbeing.
You will ensure all customer int...
