At a Glance
- Tasks: Handle customer enquiries via phone, email, webchat, and social media.
- Company: Join a dynamic team in Shipley, West Yorkshire.
- Benefits: Competitive salary up to £30k and supportive work environment.
- Other info: Fast-paced role with opportunities for collaboration and growth.
- Why this job: Make a real difference by delivering excellent customer service.
- Qualifications: Minimum 2 years' customer service experience and strong communication skills.
The predicted salary is between 25000 - 30000 £ per year.
Location: Shipley, West Yorkshire
Salary: Up to £30k DOE
Working Hours: Mon-Fri, 8am-6pm, 37.5hrs
We are seeking an experienced Customer Services Representative to join our Operations Team. This role is ideal for someone who thrives in a fast-paced environment and is committed to delivering excellent customer service from first contact to resolution.
About the Role
You will handle a wide range of customer enquiries across phone, email, webchat, and social media. The role involves taking full ownership of queries, supporting customers with digital tools, managing workloads to meet KPIs, and working collaboratively with internal teams to ensure smooth and effective resolutions.
Key Responsibilities
- Respond to customer enquiries across multiple channels
- Log and escalate complaints in line with policy
- Take ownership of tasks from start to finish
- Support customers with digital self-serve tools
- Manage workstreams to meet KPIs and deadlines
- Work collaboratively across teams
- Provide feedback on systems and customer experience
What We're Looking For
- Minimum 2 years' customer service experience
- Excellent communication skills
