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- Tasks: Support customers through positive conversations and manage various communication channels.
- Company: Family-run Enforcement and Debt Recovery Agency with a strong reputation.
- Benefits: Hybrid working, 25 days leave, training, and mental health support.
- Why this job: Make a real difference by helping customers regain financial stability.
- Qualifications: Strong communication skills and a solution-focused mindset.
- Other info: Enjoy a supportive work environment with regular social events.
The predicted salary is between 24570 - 24570 £ per year.
Monday - Friday, Full-Time, 37.5 Hours - Hybrid working scheme available.
Salary - £24,570
Stone, Stafford
MPJ Recruitment is proud to represent our client, a well-established and family-run Enforcement and Debt Recovery Agency operating across England and Wales. Founded in 1993, the organisation delivers a comprehensive range of services, including the recovery of unpaid invoices and commercial rent arrears, local taxation enforcement, and High Court enforcement.
The Role
As a Contact Centre Agent, you will play a vital role in supporting customers through positive and solution-focused conversations. You will handle a variety of communication channels while ensuring compliance, professionalism, and a fair approach to debt resolution.
Key Responsibilities
- Manage inbound and outbound customer communications via telephone, live chat, and email
- Negotiate and agree affordable and sustainable repayment arrangements
- Follow client instructions and adhere strictly to regulatory and compliance requirements
- Provide tailored, empathetic solutions to help customers resolve outstanding debts
- Collaborate with colleagues to share best practice and continuously improve outcomes
- Maintain accurate and up-to-date customer records across internal systems
- Contribute positively to helping customers regain and maintain financial stability
Benefits
- Hybrid working model (three days in the office and two days working from home following probation)
- 25 days annual leave plus bank holidays
- Comprehensive two-week induction and training programme
- Flexible shift patterns to support work-life balance
- Mandatory office closure between Christmas and New Year
- Company pension scheme
- Company sick pay scheme
- Mental health champions and well-being initiatives
- Free onsite parking
- Regular social events and casual dress days
Interested in finding out more? Click Apply to submit your application.
Contact Centre Agent employer: MPJ Recruitment Ltd
Contact Detail:
MPJ Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Agent
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help us tailor our conversation and show that we’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help us feel more confident and articulate when discussing how we can support customers effectively.
✨Tip Number 3
Dress the part! Even if it’s a hybrid role, looking professional can make a great first impression. We want to show that we take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after the interview! A quick thank-you email can go a long way. It shows our appreciation for the opportunity and keeps us fresh in their minds as they make their decision.
We think you need these skills to ace Contact Centre Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Contact Centre Agent role. Highlight any previous customer service experience and your ability to handle various communication channels.
Craft a Compelling Cover Letter: Use your cover letter to showcase your personality and explain why you’re a great fit for the team. Mention your problem-solving skills and how you can contribute to helping customers regain financial stability.
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, emphasise your strong communication skills in both your CV and cover letter. Give examples of how you've successfully managed customer queries in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets the attention it deserves!
How to prepare for a job interview at MPJ Recruitment Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, services, and the role they play in debt recovery. This will not only help you answer questions more effectively but also show your genuine interest in the position.
✨Practice Active Listening
As a Contact Centre Agent, communication is key. During the interview, practice active listening by summarising what the interviewer says before responding. This demonstrates your ability to engage with customers and ensures you fully understand their needs.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Think of examples from your past experiences where you successfully resolved issues or negotiated solutions. This will showcase your problem-solving skills and empathy.
✨Showcase Your Team Spirit
Collaboration is important in this role. Be ready to discuss how you've worked with colleagues in the past to improve outcomes. Highlighting your ability to share best practices and support your team will resonate well with the interviewers.
