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- Tasks: Handle commercial claims, liaise with clients and insurers, and ensure customer satisfaction.
- Company: Join a leading client in Bristol known for its professional and supportive work environment.
- Benefits: Enjoy 25 days holiday, health plans, life insurance, and discounted gym memberships.
- Why this job: Be part of a dynamic team that values your growth and offers a chance to make a real impact.
- Qualifications: Experience in claims handling, particularly in property and motor, is essential.
- Other info: Hybrid working options available, promoting a balanced work-life culture.
The predicted salary is between 28000 - 42000 £ per year.
Salary up to £35,000
Monday-Friday 9am-5pm (Hybrid working available)
Bristol, full time/permanent
Are you an experienced claims handler? Do you have experience within cross class claims (property & motor)? MPJ Recruitment are proud to be working with a leading client based in the Bristol area. We're seeking to recruit a motivated, professional and dedicated Claims Handler to join our team. You will be responsible for delivering a high quality, professional advice service to your clients concerning any claims issues.
Your primary task is to liaise with insurers and other interested parties to expedite the claim and you to take a real sense of pride in effectively over delivering against your clients’ expectations.
Commercial Claims Handler Duties:- Advise and update your clients about relevant events and discussions during their claim.
- Ensure complete customer happiness by regularly assessing the status of claims with clients, insurers, recovery agents and solicitors.
- Offer appropriate technical advice to clients throughout the duration of the claim.
- Encourage, show compassion and effectively handle your client’s expectations.
- Have open conversations with your Line Manager about any issues, queries or areas of concern which may arise.
- Build and maintain your market, insurance, legislation and other technical knowledge.
- Efficiently run claims and keep the system updated with all relevant information.
- Balance your workload in order to service the client promptly and expertly.
- With superb administrative skills, be task focused with a desire to develop and cultivate your career with us.
- Update insurers and recovery agents, informing them of any additional information acquired during the claims process.
- Ensure that claims statistics are accurate and produced in accordance to SLAs.
- 25 days holiday, plus bank holidays, and the option to buy 5 more days.
- Defined contribution pension scheme, which we will also contribute to.
- Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x.
- Income protection, we’ll cover up to 50% of your annual income, with options to top up.
- Health cash plan or Private medical insurance.
- Fully paid volunteering days per year.
- Employee Stock Purchase plan, offering company shares at a discount.
- Share incentive plan, HMRC approved, tax effective, stock purchase plan.
- Critical illness cover.
- Discounted gym membership.
- Season ticket loan.
- Access to discounted vouchers to save money on your weekly shop or your next big purchase.
- Emergency back-up family care.
APPLY now if you're interested in finding out more.
Commercial Claims Handler employer: MPJ Recruitment Ltd
Contact Detail:
MPJ Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Claims Handler
✨Tip Number 1
Familiarise yourself with the specific types of claims you'll be handling, especially property and motor claims. Understanding the nuances of these areas will help you stand out during interviews and demonstrate your expertise.
✨Tip Number 2
Network with professionals in the insurance industry, particularly those who work in claims handling. Attend relevant events or join online forums to connect with others and gain insights that could give you an edge in your application.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed client expectations or resolved complex claims issues. Having concrete examples ready will showcase your problem-solving skills and customer service focus.
✨Tip Number 4
Stay updated on the latest trends and changes in insurance legislation and market conditions. This knowledge will not only help you in interviews but also show your commitment to professional development in the field.
We think you need these skills to ace Commercial Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in claims handling, particularly in property and motor claims. Use specific examples to demonstrate your skills in managing client expectations and delivering high-quality service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role. Mention your understanding of the responsibilities outlined in the job description and how your background aligns with the company's needs.
Highlight Technical Knowledge: In your application, emphasise your technical knowledge related to insurance legislation and claims processes. This will show that you are well-prepared to advise clients effectively throughout their claims.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a claims handling role.
How to prepare for a job interview at MPJ Recruitment Ltd
✨Showcase Your Claims Experience
Make sure to highlight your previous experience in handling commercial claims, especially in property and motor. Be prepared to discuss specific cases where you successfully managed claims and exceeded client expectations.
✨Demonstrate Your Communication Skills
As a Claims Handler, effective communication is key. During the interview, provide examples of how you've kept clients informed throughout the claims process and how you’ve handled difficult conversations with empathy and professionalism.
✨Familiarise Yourself with Industry Knowledge
Brush up on your knowledge of current insurance legislation and market trends. Being able to discuss recent changes or challenges in the industry will show your commitment to staying informed and your ability to provide valuable advice to clients.
✨Prepare Questions for Your Interviewers
Think of insightful questions to ask about the company culture, team dynamics, and expectations for the role. This not only shows your interest in the position but also helps you assess if the company is the right fit for you.
