IT Service Manager
Monday-Friday 9am-5pm
£45,000-£47,000 DOE
Manchester
Are you an experienced IT Service Manager looking for your next challenge?
Do you want to work for a fast growing business where you can make a genuine difference?
The IT Service Manager will take ownership of the day-to-day delivery and management of IT services across the business, ensuring a reliable, secure and responsive technology environment that supports the needs of the business.
Working with a small internal IT team and external technology partners, the role will establish and embed effective IT Service Management (ITSM) practices, improve operational performance and strengthen the relationship between Technology and the wider business.
The successful candidate will combine strong technical knowledge with effective people management, operational discipline and a proactive approach to continuous improvement. This is a hands-on leadership role, requiring someone equally comfortable resolving technical challenges, managing suppliers and developing the processes and people needed to deliver excellent IT services.
Key Responsibilities
IT Service Management: Oversee service desk operations, incident and problem management, change enablement and service performance.
Team Leadership: Manage and develop the internal IT support team, establishing clear responsibilities, accountability and a customer-focused culture.
Continuous Improvement: Identify and deliver improvements to IT services, processes and tooling, including automation, self-service and proactive problem resolution.
Technology Infrastructure: Oversee the management and maintenance of IT infrastructure, cloud services, networks and end-user devices.
Cybersecurity: Manage operational security controls, patching, vulnerability management and compliance with standards such as Cyber Essentials.
Supplier Management: Manage external IT providers, ensuring effective service delivery, clear accountability and value for money.
Business Continuity: Maintain and test IT disaster recovery and business continuity arrangements.
Stakeholder Engagement: Build strong relationships across the business, ensuring effective communication, issue resolution and visibility of I...
IT Service Manager employer: MPJ Recruitment Ltd Careers
Join a dynamic and supportive team as a Second Man Drainage Engineer in East Anglia, where your hands-on skills will be valued and nurtured. With excellent training opportunities, a competitive salary, and a strong focus on career progression, you'll find a rewarding work culture that prioritises employee growth and well-being. Enjoy the benefits of working outdoors, solving real-world problems, and being part of a company that invests in its people.
Contact Details:
MPJ Recruitment Ltd Careers Recruitment Team
