First Notification of Loss Claims Handler
Location: Manchester City Centre - Office Based
Salary: £28,750.02 + Uncapped Monthly Commission
Realistic OTE: £45,000 average earnings | Top performers earning up to £70,000
Hours: 43.5 hours per week
Shift Pattern: Monday - Sunday rota, between 7:00am and 11:00pm
Looking for more than just another claims role?
Are you confident on the phone, passionate about delivering exceptional customer service and motivated by earning potential?
If you thrive in a fast-paced environment and enjoy helping people when they need it most, this could be the opportunity for you.
Our client is one of the UK's leading accident management companies, supporting thousands of motorists every year following road traffic accidents. Due to continued growth, they're looking for confident, customer focused First Notification of Loss (FNOL) Claims Handlers to join their expanding Manchester team.
The Role
As an FNOL Claims Handler , you'll be the first point of contact for customers following a road traffic accident.
You'll take ownership of the initial conversation, providing reassurance and support while gathering accurate information about the incident. You'll explain the claims process clearly; identify the most appropriate next steps and make sure every customer receives an outstanding experience from their very first call.
Working closely with internal teams, you'll help ensure claims progress efficiently while identifying opportunities to provide the right solutions for each customer.
Key Responsibilities
Handle inbound First Notification of Loss (FNOL) calls from customers following road traffic accidents.
Gather accurate and detailed information about the incident and record all relevant claim details.
Assess liability and determine the appropriate next steps in line with company procedures.
Explain the claims process clearly, confidently and professionally.
Arrange appropriate accident management services, including vehicle recovery, repairs and replacement vehicles.
Keep customers informed and supported throughout the early stages of their claim.
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First Notification of Loss Claims Handler employer: MPJ Recruitment Ltd Careers
Join a dynamic and supportive team as a Second Man Drainage Engineer in East Anglia, where your hands-on skills will be valued and nurtured. With excellent training opportunities, a competitive salary, and a strong focus on career progression, you'll find a rewarding work culture that prioritises employee growth and well-being. Enjoy the benefits of working outdoors, solving real-world problems, and being part of a company that invests in its people.
Contact Details:
MPJ Recruitment Ltd Careers Recruitment Team
