At a Glance
- Tasks: Handle motor claims and provide exceptional customer service while promoting repair opportunities.
- Company: Leading motor claims management company in Manchester City Centre with rapid growth.
- Benefits: Competitive salary, monthly bonuses, 33 days holiday, and discounts on various services.
- Other info: Enjoy a vibrant work culture with regular social events and career growth opportunities.
- Why this job: Join a fast-growing team and make a real difference in customers' lives during stressful times.
- Qualifications: Experience in motor claims or sales, strong communication skills, and a results-driven mindset.
The predicted salary is between 31500 - 38500 £ per year.
Manchester City Centre (Office-based)
£28,750 + monthly bonus - OTE circa £45k (Top performer earned c£70k in 2025)
Flexible Monday-Sunday (rota basis)
Contract: Permanent
MPJ Recruitment are proud to be partnering with a leading motor claims management company based in the heart of Manchester City Centre. Renowned for delivering comprehensive end-to-end claims handling solutions, our client supports insurers, brokers and private motorists with a strong emphasis on efficiency, exceptional customer service and delivering the best possible outcomes throughout the claims process. This is a fast growing business that has doubled in size over the past 12 months due to organic growth. It's the perfect time to join as they continue to have exciting growth plans for the rest of 2026 and into 2027.
As an FNOL Motor Claims Handler, you will be the first point of contact for customers reporting motor claims. You'll manage claims efficiently while identifying opportunities to promote repair and related services, supporting both customer outcomes and business performance.
Key Responsibilities
- Handle First Notification of Loss (FNOL) calls from customers and partners
- Convert inbound claims into repair and additional service opportunities
- Deliver a high-quality, customer-focused claims journey
- Provide clear updates and build trust with customers during stressful situations
- Meet individual and team KPIs, including conversion and revenue targets
- Ensure accuracy, compliance and adherence to FCA and GDPR standards
Skills & Experience
- Previous experience in motor claims or a sales-driven environment
- Strong communication, negotiation and influencing skills
- Commercial awareness with a results-focused mindset
- Ability to manage multiple cases in a fast-paced setting
- High attention to detail and a customer-centric approach
What's on Offer
- 33 days' holiday (including bank holidays)
- Your birthday off
- Discounts on gyms, shopping, holidays and more
- Dress-down Fridays
- Regular social events and team activity
FNOL Motor Claims Handler in Manchester employer: MPJ Recruitment
Mpj Recruitment is an excellent employer, offering a supportive and collaborative work environment where you can thrive as a Noise-Induced Hearing Loss Fee Earner. With a focus on employee growth and development, you will have the opportunity to manage your own caseload while enjoying a competitive salary and a healthy work-life balance from Monday to Friday in the vibrant region of Lancashire.
