At a Glance
- Tasks: Be the first point of contact for customers after road traffic accidents.
- Company: Join a leading accident management company in Manchester City Centre.
- Benefits: Earn a competitive salary with uncapped commission and 33 days holiday.
- Other info: Enjoy team-building activities, discounts, and a positive work environment.
- Why this job: Make a real difference while helping people during stressful situations.
- Qualifications: Experience in claims or customer service, with strong communication skills.
The predicted salary is between 28750 - 28750 £ per year.
Location: Manchester City Centre
Salary: £28,750.02 + Uncapped Monthly Commission
Realistic OTE: Average earnings of £45,000 per year | Top performers earn £70,000
Hours: 43.5 hours per week
Shift Pattern: Monday - Sunday on a rota basis, between 7:00am and 11:00pm
Looking for more than just another claims role? If you're passionate about delivering exceptional customer service and thrive in a fast-paced environment, this could be the perfect opportunity for you.
Our client is one of the UK's leading accident management companies, helping thousands of motorists every year following road traffic accidents. Due to continued growth, they're looking for confident and customer-focused First Notification Motor Claims Handlers to join their expanding team.
The Role
As a First Notification Motor Claims Handler, you'll be the first point of contact for customers following a road traffic accident. You'll provide reassurance, gather key information, explain the claims process and ensure every customer receives an outstanding experience from the very first call. You'll work closely with internal teams to make sure each claim progresses efficiently while identifying opportunities to maximise customer outcomes.
Key Responsibilities
- Handle inbound First Notification of Loss (FNOL) calls from customers involved in road traffic accidents.
- Gather accurate information relating to the incident and record all claim details.
- Assess liability and identify the most appropriate next steps.
- Explain the claims process clearly and professionally.
- Arrange services such as vehicle recovery, repairs, replacement vehicles and other accident management solutions where appropriate.
- Keep customers updated throughout the early stages of their claim.
- Deliver excellent customer service while achieving individual performance and commission targets.
About You
We're looking for someone who enjoys helping people and has the confidence to manage customers during what can often be a stressful situation. You'll ideally have:
- Previous experience within FNOL, claims, insurance or accident management.
- Excellent communication and listening skills.
- A calm, empathetic and professional telephone manner.
- Strong attention to detail and organisational skills.
- The ability to work in a fast-paced, target-driven environment.
- A positive attitude with a desire to maximise earnings through performance.
What's on Offer?
- 33 Days Holiday (Including public holidays)
- Day off for your birthday
- Day off on your child's first ever day at school
- Company Pension
- Access to discounts for gym membership, shopping, holidays and national retailers
- Dress down Fridays
- Regular team building activities and social events
If you're looking for a rewarding career where you can genuinely make a difference while earning an excellent income, we'd love to hear from you.
First Notification Motor Claims Handler in Manchester employer: MPJ Recruitment
Mpj Recruitment is an excellent employer, offering a supportive and collaborative work environment where you can thrive as a Noise-Induced Hearing Loss Fee Earner. With a focus on employee growth and development, you will have the opportunity to manage your own caseload while enjoying a competitive salary and a healthy work-life balance from Monday to Friday in the vibrant region of Lancashire.
StudySmarter Expert Advice🤫
We think this is how you could land First Notification Motor Claims Handler in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MPJ Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MPJ Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace First Notification Motor Claims Handler in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MPJ Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at MPJ Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MPJ Recruitment!
How to prepare for a job interview at MPJ Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
