At a Glance
- Tasks: Investigate complaints, conduct audits, and improve processes for FCA compliance.
- Company: MPJ Recruitment, a dynamic firm in Manchester City Centre.
- Benefits: Competitive salary, supportive team, and opportunities for professional growth.
- Other info: Join a collaborative team focused on continuous improvement and excellence.
- Why this job: Make a real difference in customer experience while ensuring compliance standards.
- Qualifications: Experience in complaints investigation and knowledge of FCA regulations.
The predicted salary is between 51750 - 63250 £ per year.
MPJ Recruitment in Manchester City Centre is seeking an experienced Complaints Investigator & Auditor to join our Customer Experience team.
This role focuses on resolving complaints fairly, conducting internal audits for FCA compliance, and driving continuous improvement in processes.
You will identify trends, produce audit and complaints reports for senior management, coach colleagues to maintain high compliance standards, and help deliver an exceptional customer experience.
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Complaints Investigator & Auditor: FCA Compliance Focus in Manchester employer: MPJ Recruitment
Mpj Recruitment is an excellent employer, offering a supportive and collaborative work environment where you can thrive as a Noise-Induced Hearing Loss Fee Earner. With a focus on employee growth and development, you will have the opportunity to manage your own caseload while enjoying a competitive salary and a healthy work-life balance from Monday to Friday in the vibrant region of Lancashire.
