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- Tasks: Support customers and sales teams with technical queries and product training.
- Company: Dynamic company focused on pneumatic automation and temperature control.
- Benefits: Competitive salary, retail discounts, private medical cover, and 25 days holiday.
- Why this job: Join a collaborative team where your voice matters and make a real impact.
- Qualifications: Degree in Electrical Engineering or related field; strong communication skills required.
- Other info: Inclusive culture with opportunities for personal and professional growth.
The predicted salary is between 30000 - 40000 £ per year.
Technical Sales Support Engineer (Mechanical Bias)
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£35-£40k per year
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Location: Office based role in Milton Keynes
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Hours: 37.5 hours a week, 08:30~16:45, Monday to Thursday and 08:30~15:30, Friday
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Job Type: Permanent, full time
The Role:
Our client is looking to recruit an individual to provide support to customers and the sales force team for technical matters. Technical support will cover many company products, specialising in pneumatic automation and thermo temperature control. Commercial and market awareness of the product. Supporting sales growth by training and proactive promotion of existing and new products.
Key Responsibilities:
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Support for customer questions via phone and e-mail
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Process requests for special products and variations
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Analyse, check and report writing on customer product returns
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New product development proposal activity
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Market and competitor product analysis & understanding
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Supporting sales force with customer visits and application development
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Product management including training, new product introduction and supersession of discontinued product ranges
Essential Education, Skills and Experience:
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Degree, HNC or HND in Electrical Engineering or related discipline
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Able to communicate proficiently via telephone and email with both internal and external customers
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A methodical problem solver who is logical, organised and able to keep clear comprehensive records
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Ability to clearly and effectively present technical subjects, face-to-face and via webinar
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Experience working within an Engineering environment
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Hands-on testing and diagnostic experience
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Experience handling multiple projects with ability to prioritise, manage own time, and meet deadlines
Desirable Experience:
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Hands-on testing and diagnostic experience
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Automation systems or system design experience
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Previous experience or working within a Technical Sales Support or applications role
What\’s Offered
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The reason for our client\’s success is their people.
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Every team member has a voice, and this contributes to our successes as a company! We take pride in our collaborative, innovative and customer-focused culture where team members feel respected, empowered and valued.
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Our client is continuously working to make their team even more diverse and inclusive. They welcome applications from all and are committed to attracting, recruiting and retaining the most talented individuals. Our client has sustainable development goals as we believe in caring for our futures as well as the future of the planet.
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Our client offers a competitive and attractive package of benefits including, retail discounts, life assurance, Private Medical Cover, 25 days holiday including a holiday trading scheme and more!
The Selection Process:
Upon successful application, candidates will be asked to undertake a first interview online followed by some online testing and lastly a second interview face-to-face, onsite at our client\’s Offices.
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Technical Sales Support Engineer employer: MPI Ltd
Contact Detail:
MPI Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Sales Support Engineer
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical knowledge! Brush up on pneumatic automation and thermo temperature control concepts. Being able to discuss these topics confidently will set you apart from other candidates.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door for opportunities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to contribute to their success.
We think you need these skills to ace Technical Sales Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Sales Support Engineer role. Highlight your relevant experience in mechanical engineering and any hands-on testing you've done. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your communication skills and problem-solving abilities, as these are key for us.
Showcase Your Technical Knowledge: In your application, be sure to showcase your understanding of pneumatic automation and thermo temperature control. We love candidates who can demonstrate their technical know-how and market awareness, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at MPI Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around pneumatic automation and temperature control. Familiarise yourself with the products the company offers and be ready to discuss how they work and their applications.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining complex technical concepts in simple terms. You might want to do a mock interview with a friend or family member to get comfortable with presenting your ideas clearly.
✨Show Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully solved technical problems. Think about how you approached the issue, what steps you took, and the outcome. This will demonstrate your methodical approach and logical thinking.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios related to customer support and product management. Think through how you would handle specific situations, like dealing with a difficult customer or managing multiple projects at once.
