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For Companies At a Glance
- Tasks: Support customers and sales teams with technical queries and product management.
- Company: Join a collaborative company focused on innovation and customer satisfaction.
- Benefits: Enjoy retail discounts, life assurance, private medical cover, and 25 days holiday.
- Why this job: Be part of a diverse team that values your voice and promotes sustainability.
- Qualifications: Degree or HNC/HND in Electrical Engineering; strong communication and problem-solving skills required.
- Other info: Office-based role in Milton Keynes with a structured selection process.
The predicted salary is between 28800 - 42000 £ per year.
Office based role in Milton Keynes
37.5 hours a week, 08:30-16:45, Monday to Thursday and 08:30-15:30, Friday
Permanent, full time
The Role
Our client are looking to recruit an individual with an electrical bias. Experience with serial interface, PLCs or Electric drives would be advantageous. The role will be to provide support to customers and the sales force team for technical matters. Commercial and market awareness of product. Supporting sales growth by training and proactive promotion of existing and new products.
Key Responsibilities:
- Support for customer questions via phone and e-mail
- Process requests for special products and variations
- Analyse, check and report writing on customer product returns
- New product development proposal activity
- Market and competitor product analysis & understanding
- Supporting sales force with customer visits and application development
- Product management including training, new product introduction and supersession of discontinued product ranges
Essential Education, Skills and Experience:
- Degree, HNC or HND in Electrical Engineering or related discipline
- Able to communicate proficiently via telephone and email with both internal and external customers
- A methodical problem solver who is logical, organised and able to keep clear comprehensive records
- Ability to clearly and effectively present technical subjects, face-to-face and via webinar
- Experience working within an Engineering environment
- Hands-on testing and diagnostic experience
- Experience handling multiple projects with ability to prioritise, manage own time, and meet deadlines
Desirable Experience:
- Hands-on testing and diagnostic experience
- Automation systems or system design experience
- Previous experience or working within a Technical Sales Support or applications role
What Our Client Offer:
Every team member has a voice, and this contributes to our successes as a company! We take pride in our collaborative, innovative and customer-focused culture where team members feel respected, empowered and valued. We are continuously working to make our team even more diverse and inclusive. We welcome applications from all and are committed to attracting, recruiting and retaining the most talented individuals. Our client has sustainable development goals as we believe in caring for our futures as well as the future of the planet. We offer a competitive and attractive package of benefits including, retail discounts, life assurance, Private Medical Cover, 25 days holiday including a holiday trading scheme and more!
The Selection Process:
Upon successful application, candidates will be asked to undertake a first interview online followed by some online testing and lastly a second interview face-to-face, onsite at our clients Offices.
Technical Sales Support Engineer employer: MPI Limited
Contact Detail:
MPI Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Sales Support Engineer
✨Tip Number 1
Familiarise yourself with the specific electrical products and technologies mentioned in the job description, such as PLCs and electric drives. This knowledge will not only help you answer technical questions confidently but also demonstrate your genuine interest in the role during interviews.
✨Tip Number 2
Prepare to discuss your previous experience in technical sales support or engineering environments. Be ready to share specific examples of how you've successfully solved customer problems or supported sales teams in the past, as this will highlight your relevant skills.
✨Tip Number 3
Practice your communication skills, especially for presenting technical subjects. Since the role involves training and supporting the sales force, being able to convey complex information clearly and effectively will be crucial.
✨Tip Number 4
Research the company’s products and their competitors. Understanding the market landscape will allow you to engage in meaningful discussions during interviews and show that you're proactive about contributing to sales growth.
We think you need these skills to ace Technical Sales Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your electrical engineering qualifications and any relevant experience with PLCs, electric drives, or similar technologies. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and problem-solving abilities. Mention specific examples of how you've supported sales teams or handled technical queries in the past.
Highlight Relevant Experience: In your application, emphasise any hands-on testing and diagnostic experience you have. Discuss your familiarity with automation systems or previous roles in technical sales support to strengthen your application.
Prepare for Interviews: Anticipate questions related to customer support and technical problem-solving. Be ready to discuss how you would approach training sales teams and promoting new products effectively.
How to prepare for a job interview at MPI Limited
✨Know Your Technical Stuff
Make sure you brush up on your electrical engineering knowledge, especially around serial interfaces, PLCs, and electric drives. Be prepared to discuss how these technologies work and how they can benefit customers.
✨Showcase Your Problem-Solving Skills
As a methodical problem solver, be ready to share examples of how you've tackled technical challenges in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Communicate Clearly
Since the role involves a lot of communication with customers and the sales team, practice explaining complex technical concepts in simple terms. This will demonstrate your ability to connect with both technical and non-technical audiences.
✨Research the Company and Market
Familiarise yourself with the company's products and their position in the market. Understanding competitors and current trends will show that you're proactive and genuinely interested in contributing to sales growth.
