At a Glance
- Tasks: Provide top-notch IT support to users across multiple UK locations.
- Company: Dynamic IT operations team focused on delivering excellent service.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Opportunity for travel and collaboration with diverse teams.
- Why this job: Join a vibrant team and make a real difference in user experience.
- Qualifications: 12 months of IT support experience and strong troubleshooting skills.
The predicted salary is between 30000 - 40000 £ per year.
The IT Operations Professional is responsible for ensuring business continuity by providing high-quality support to end users across multiple UK locations, including the main office site and regional remote locations. This is a customer-facing role, requiring strong organisational, technical, and interpersonal skills to deliver an excellent IT service experience. You will be working in a challenging and diverse customer facing role representing IT by delivering a first-class service and experience. Very strong interpersonal and relationship skills are required to work closely with both managers and employees within the business and colleagues in both IT Site Management and User Engagement teams across the UK. Time & Task Management are key skills which are required to deliver to strict SLA deadlines to ensure staff have appropriate equipment to carry out their roles efficiently.
Key Responsibilities
- Manage and fulfil laptop demand across multiple sites in the Midlands, with occasional travel to Manchester (Full clean UK driving licence required)
- Organise and manage workload through the IT Asset Management portal, ensuring timely completion of requests
- Configure, build, and deploy end-user devices in line with company standards
- Perform device handovers to users (face-to-face and remotely), ensuring a high-quality user experience
- Maintain accurate stock control to meet business demand efficiently
- Incident Management – Resolving all IT Incidents / Service Requests which are under your remit.
- Have a good understanding of Network Connectivity - Basic Network Incident Management Troubleshooting
- Supervise 3rd Party Engineers undertaking installation, configuration and repair activities
- Assist with New Site Setups & Decommissions - Network Connectivity – LAN & WAN
- Have knowledge of standard AI tools (Microsoft CoPilot)
- Provide end-user guidance and support on IT services and tools
- Provide Support & Assistance to IT Senior Site Manager as and when required.
Knowledge & Experience
- Ability to troubleshoot basic IT laptop hardware, software, and network faults.
- Minimum of 12 months’ experience in an IT support environment
- Experience working with structured processes and procedures
- Ability to work independently while contributing effectively as part of a team
Personal Attributes
- Strong interpersonal and relationship-building skills
- Excellent written and verbal communication skills and the ability to interact effectively with people at all levels throughout the organisation.
- Proactive, self-driven, and dependable with good attention to detail
- Experience working in a team-oriented, collaborative environment.
- Flexibility to travel to UK sites within Midlands and North West region of UK.
- Full clean UK Driving License required.
Formal Education & Certification
- Degree in Computer Science or related field (desirable, not essential)
- Equivalent practical experience will be considered
It Support Engineer employer: MPI Limited
As an IT Support Engineer with us, you'll be part of a dynamic and supportive work culture that prioritises employee growth and development. Our Midlands-based team is dedicated to delivering exceptional IT services across multiple locations, offering you the chance to enhance your technical skills while working collaboratively in a customer-facing role. With a focus on work-life balance and opportunities for professional advancement, we ensure that our employees feel valued and empowered to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land It Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what MPI Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges MPI Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at MPI Limited!
✨Direct Apply to MPI Limited
Let's not forget to apply directly through the MPI Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace It Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at MPI Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at MPI Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at MPI Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
