At a Glance
- Tasks: Lead Agile teams to deliver impactful social programmes in a dynamic digital environment.
- Company: Join a forward-thinking organisation focused on social welfare and digital transformation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Be part of a collaborative team driving innovation and continuous improvement.
- Why this job: Make a difference in the public sector while honing your leadership skills.
- Qualifications: 12-15 years of experience with 2-4 years in delivery management, preferably in social programme management.
The predicted salary is between 60000 - 80000 £ per year.
We are looking for a Delivery Manager with 12-15 years’ experience, including 2–4 years of delivery management experience and a strong background in Social Program Management (SPM) implementations within complex digital delivery environments. The ideal candidate will operate at SFIA Level 5 (Ensure, Advise) and will be responsible for managing end-to-end delivery of Agile teams, ensuring successful outcomes across scope, timeline, quality, and stakeholder expectations.
This role requires a hands-on delivery leader who can manage scrum teams, dependencies, risks, and governance, while promoting continuous improvement and agile ways of working. Experience in the public sector, particularly social welfare programs, is highly desirable.
Technical Skills:- Strong experience in Delivery Management within SPM implementations
- Manage end-to-end ITSM service delivery for live applications, ensuring SLA and KPI adherence
- Drive ITIL-based process improvements and service maturity enhancements
- Proven experience managing Scrum teams and Agile delivery frameworks
- Good understanding of SPM platforms and implementation lifecycle
- Experience in planning, forecasting, and managing delivery roadmaps
- Oversee Incident, Problem, Change, Request, and Defect Management processes aligned to ITIL best practices
- Act as the primary escalation point for critical incidents and service issues
- Ensure timely resolution, root cause analysis, and implementation of corrective actions
- Ability to manage cross-team dependencies and complex delivery environments
- Familiarity with tools such as Jira, Confluence, AWS, DevOps
- Understanding of risk management frameworks and delivery governance
- Exposure to public sector digital delivery (preferred)
- Manage end-to-end delivery lifecycle for SPM implementation programs
- Develop and manage team plans, sprint planning, and release schedules
- Track and manage delivery progress, risks, issues, and dependencies
- Act as escalation point for Scrum Masters and team leads, resolving blockers proactively
- Ensure alignment between multiple scrum teams and stakeholders
- Implement and improve delivery governance, reporting, and metrics framework
- Facilitate program-level coordination and reporting
- Strong leadership and accountability mindset
- Excellent stakeholder management and communication skills
- Proactive problem-solving with a results-driven approach
- Conflict resolution and negotiation skills
- Ability to work effectively in client-facing roles
- Certifications such as Certified Agile Coach (ICP-ACC), PMP, ITIL, Certified Agile Leadership (CAL I/II/E) are desirable
SPM Delivery Manager employer: Mphasis
As a Delivery Manager at our company, you will thrive in a dynamic and supportive work environment that values innovation and collaboration. We offer competitive benefits, including professional development opportunities tailored to enhance your skills in Agile delivery and social program management, all while working on impactful projects within the public sector. Join us to be part of a team that prioritises continuous improvement and fosters a culture of accountability and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land SPM Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in delivery management or social programme management. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at networking events or interviews, be ready to discuss specific examples of how you've successfully managed Agile teams and delivered projects. We want to see your hands-on experience shine!
✨Tip Number 3
Don’t forget to follow up! After any meeting or interview, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role. Plus, it’s a great way to reiterate your fit for the position.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you're genuinely interested in being part of our team at StudySmarter.
We think you need these skills to ace SPM Delivery Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Delivery Manager. Highlight your experience in SPM implementations and Agile delivery frameworks, as we want to see how you fit into our world.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about social program management and how your background aligns with our needs. Keep it engaging and relevant!
Showcase Your Leadership Skills:We’re looking for a hands-on delivery leader, so don’t shy away from sharing examples of how you've managed scrum teams and resolved conflicts. We want to see your proactive problem-solving skills in action!
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Mphasis
✨Know Your SPM Inside Out
Make sure you have a solid understanding of Social Program Management and its implementation within digital environments. Brush up on your knowledge of the specific SPM platforms mentioned in the job description, as well as any relevant ITIL processes. This will show that you're not just familiar with the concepts but can also apply them effectively.
✨Showcase Your Agile Experience
Be prepared to discuss your hands-on experience managing Scrum teams and Agile delivery frameworks. Think of specific examples where you've successfully navigated challenges, managed dependencies, or improved processes. This will demonstrate your capability to lead teams and deliver results in complex environments.
✨Prepare for Stakeholder Scenarios
Since stakeholder management is key for this role, think about past experiences where you've had to communicate effectively with various stakeholders. Prepare to share how you resolved conflicts or negotiated solutions, as this will highlight your communication skills and ability to manage expectations.
✨Demonstrate Problem-Solving Skills
Expect questions around risk management and problem-solving. Have examples ready that showcase your proactive approach to identifying risks and implementing corrective actions. This will illustrate your ability to handle critical incidents and ensure smooth delivery, which is crucial for the role.
