At a Glance
- Tasks: Manage and optimise Pitney Bowes mailing solutions while providing top-notch support.
- Company: Join a leading tech firm in London with a focus on innovation.
- Benefits: Attractive salary, comprehensive benefits, and opportunities for professional growth.
- Other info: Dynamic role with potential for leadership and mentoring.
- Why this job: Be at the forefront of technology, ensuring seamless mailing and shipping solutions.
- Qualifications: 10+ years in IT with strong experience in Pitney Bowes platforms.
The predicted salary is between 70000 - 90000 £ per year.
We are seeking an experienced Pitney Bowes Platform Support Engineer & Administrator with over 10 years of experience to manage, support, and optimize Pitney Bowes mailing and shipping solutions. The role involves end-to-end platform administration, troubleshooting, performance tuning, and integration support across enterprise environments.
Key Responsibilities
- Platform Administration & Support
- Administer and maintain Pitney Bowes systems (e.g., SendPro, Mailstream, Spectrum, EngageOne, Pitney Bowes Shipping APIs).
- Perform installation, configuration, upgrades, and patch management of Pitney Bowes applications.
- Manage system configurations, user roles, permissions, and access controls.
- Monitor system health and ensure high availability and performance of the platform.
- Provide L2/L3 support for production issues and critical incidents.
- Conduct root cause analysis (RCA) and implement preventive measures.
- Troubleshoot issues related to mailing, shipping, address validation, data processing, and document composition.
- Work with cross-functional teams to resolve system and integration issues.
- Integration & Application Support
- Support integrations with ERP systems (SAP, Oracle), CRM platforms, web applications and APIs.
- Work with REST/SOAP APIs, SFTP, batch processing, and middleware tools.
- Validate data flows, address cleansing, and postal compliance.
- Performance Optimization & Automation
- Optimize system performance by tuning workloads and batch processes.
- Develop and maintain automation scripts (Shell, Python, PowerShell).
- Implement monitoring tools and proactive ingestion mechanisms.
- Compliance & Security
- Ensure compliance with postal regulations, data privacy standards, and security policies.
- Perform regular audits and vulnerability assessments.
- Maintain backup, recovery, and disaster recovery procedures.
- Documentation & Knowledge Management
- Maintain detailed technical documentation, SOPs, and runbooks.
- Provide knowledge transfer and training to junior team members.
- Create troubleshooting guides and FAQs.
- Collaborate with Pitney Bowes support/vendor teams for escalations.
- Communicate effectively with business stakeholders regarding system status and improvements.
Required Skills & Qualifications
- 10+ years of overall IT experience
- 5+ years hands-on experience with Pitney Bowes platforms
- Proven experience in production support, administration, and troubleshooting
Technical Skills
- Strong experience with Pitney Bowes solutions (Spectrum, SendPro, Mailstream, EngageOne preferred)
- Linux/Unix and Windows Server environments
- Databases: Oracle, SQL Server, PostgreSQL
- Scripting: Shell, Python, PowerShell
- Batch processing and scheduling tools (Control-M, Autosys)
Knowledge Of
- APIs (REST/SOAP)
- Networking basics (DNS, firewall, load balancers)
- File transfer protocols (SFTP, FTP)
Preferred Skills
- Experience with cloud platforms (Azure/AWS)
- Familiarity with DevOps tools (CI/CD pipelines, Git)
- Exposure to address validation, geocoding, and postal compliance systems
- ITIL certification (Incident/Change/Problem Management)
Soft Skills
- Strong analytical and problem-solving ability
- Excellent communication and stakeholder management skills
- Ability to work in 24/7 support environments/on-call rotations
- Leadership and mentoring capability
Education
- Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)
Nice-to-Have
- Pitney Bowes certifications (if available)
- Experience in banking, logistics, or e-commerce domains
- High system uptime and stability
- Faster incident resolution and reduced downtime
- Improved system performance and automation
- Compliance with postal and organizational standards
Project Manager employer: Mphasis
At Mphasis UK in London, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. With a strong focus on employee growth, we offer extensive training opportunities and support for professional development, ensuring our team members thrive in their careers. Our commitment to work-life balance, coupled with competitive benefits and a dynamic environment, makes Mphasis an ideal place for experienced professionals seeking meaningful and rewarding employment.
